Technical Support Specialist I (1734)

About Coresite

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Technical Support Specialist I Role:

As a member of the company’s Corporate Operations Information Technology team, the Technical Support Specialist I provides a broad range of support for associated teams and end users. A primary role for the Technical Support Specialist is to provide Tier I and II IT support out of the corporate headquarters for end users. This includes local and remote support for computer, printer, phone systems, and basic support for enterprise IT end user needs. Concurrently, the technical support team aides projects driven by compliance, information security, systems administration, and network support as required

Duties:

• Provide Tier I to end users as needed to augment helpdesk. Provide escalation point to provide Tier II support to end users and possible escalation to other IT teams.
• Work in a fast-paced and dynamic environment as a member of IT team to provide day to day support, request fulfillment, incident response, documentation, and follow-up.
• User creation, modification, termination to include updating Active Directory, distribution lists, user groups, etc.
• Respond to inquiries and requests for assistance with the entire organization's computer systems, phone systems and applications.
• Assist internal customers who are experiencing operational, hardware, application or network connectivity problems with their computer and phone systems.
• Answer, evaluate, and prioritize incoming phone, ticket, and email requests for technical assistance, escalating more complex problems to next level of technical staff.
• Log and track support using ticketing, maintain history record, documentation, and follow-up.
• Use excellent verbal and written communication skills to explain complex ideas and systems to nontechnical users
• Coordinate with other IT areas to resolve problems if necessary and provides assistance when required.
• Setup new computer and phone equipment for users and provide new hire training.
• Create and maintain system documentation and end user training materials.
• Implement new computer hardware and software technologies.
• Enhance documentation and automate business processes and technologies to improve end-user support and manage or reduce costs.
• Teach and assist other members of team as needed on tools, processes, etc.
• Assist compliance, information security, systems, and network teams on tasks, changes, projects or other duties as assigned by Manager of Technical Support.
• Promote and demonstrate the behaviors consistent with CoreSite’s Culture and Core Values.

Compensation:

Compensation for this role includes a base salary between $25.50/hr and $29.00/hr. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Posting Timeline:

This position is expected to be posted through August 28, 2025.

Requirements

Knowledge, Skills & Abilities:

• Ability to thrive in a hybrid work environment requiring at least two onsite days per week.
• Must be able to work during normal business hours.
• Ability to work in a fast paced, dynamic, and high achievement environment with a strong work ethic
• Grace under pressure and a sense of urgency that puts the customer first.
• A professional individual with communication and customer service skills, suitable for a corporate headquarters environment with senior executives.
• Strong team orientation, the ability to follow predefined support processes, and the initiative and skill to take tasks to completion successfully