Senior Technical Product Program Manager

Staples is business to business. You’re what binds us together.

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.

The Senior Technical Product Manager II is a pivotal role at Staples, demanding a blend of subject matter expertise, strategic insight, and robust collaboration skills. This individual is responsible for driving the platform vision, shaping strategy that bridges the current and desired states of the business, and executing within an iterative, agile framework. This role requires exceptional internal and external collaboration, as well as cross-functional partnership with key stakeholders to deliver innovative platform features that enhance business value.

What you’ll be doing:

• Develop and articulate a clear vision for the platform, translating strategic business objectives into actionable roadmaps and feature sets.
• Lead the execution of platform strategy, managing the entire lifecycle from conceptualization to deployment, ensuring alignment with business goals.
• Collaborate closely with engineering teams to define product requirements and translate them into technical specifications that guide the development process.
• Prioritize product backlog items based on a thorough analysis of technical feasibility, business impact, and user feedback.
• Oversee the design and implementation of new platform features, ensuring they deliver measurable value to users and align with the overall product strategy.
• Conduct regular stakeholder meetings to communicate progress, solicit feedback, and ensure ongoing alignment with business and technical objectives.
• Monitor and report on the platform’s performance, using key performance indicators (KPIs) to assess health and success, and adjusting strategies as necessary.
• Facilitate cross-functional collaboration between product management, engineering, UX/UI design, and other departments to drive the platform’s development.
• Identify opportunities for process improvement and lead initiatives to enhance productivity and efficiency within the product team.
• Manage relationships with external vendors and technology partners, negotiating contracts and overseeing the integration of external services and technologies.
• Mentor and support the development of junior product managers and other team members, fostering a culture of continuous learning and improvement.

What you bring to the table:

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proven leadership capabilities and team-building skills.
• High degree of initiative and self-motivation. 
• Demonstrated ability to manage and execute a product roadmap, including defining and prioritizing new platform features based on technical feasibility, business impact, and user feedback.
• Strong technical acumen with a solid understanding of software development processes and lifecycle management.
• Proven track record of successful cross-functional collaboration, influencing stakeholders across multiple business units to achieve strategic objectives.
• Experience in documenting user requirements and translating them into detailed functional and non-functional specifications.
• Proficient in risk management, able to identify and mitigate potential technical and project risks.
• Excellent problem-solving skills with the ability to lead teams through complex product challenges and changes.
• Demonstrated ability to innovate and implement state-of-the-art technical solutions and improvements.
• Strong experience in customer experience enhancement and implementing user-centered design in product features.
• Advanced skills in analytics and data-driven decision making to support product strategy and enhancements.
• Exceptional interpersonal and negotiation skills, with experience managing external vendor relationships and large-scale contracts.

What’s needed- Basic Qualifications:

• BA/BS degree in Computer Science, Engineering, Business, or a related field or equivalent work experience.
• 10+ years of experience in product management with a focus on technical platform development.
• 10+ years of experience in leading and delivering complex projects within an agile framework, specifically with a proficiency in SAFe (Scaled Agile Framework).

What’s needed- Preferred Qualifications:

• Master’s degree in Computer Scien