Director, Offering Management

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you a builder? Do you get excited by transforming a great idea into a tangible product that will improve our employee and customer experience? Do you also find yourself looking for better ways to do things, constantly asking "What if?" and "Why not?" We're looking for a Offering Manager to join our team and help us shape the future of our offerings and our culture.

What You'll Be Doing

This isn't your typical offering management role. We're a tight-knit team, and you'll be at the heart of our operations, taking the lead on initiatives that drive real change. You'll be the champion of our users, identifying their needs and translating their pain points into creative solutions. You will also be a change leader who designs and implements more modern, effective ways of working.

Here's a snapshot of the work you'll get involved with:

• You'll be a detective and a strategist: You'll dive deep into user data and market trends to uncover hidden opportunities and define the right business strategies for us to pursue.

• You'll be a platform builder: You'll work directly with our engineering and development teams to create a seamless, unified platform experience for both our customers and our employees. You'll need to understand how platforms work, at a high-level, from an IT perspective, including APIs, system-to-system workflows, and other key technical building blocks.

• You'll be a storyteller and a translator: You'll take complex user research and competitive analysis, transform it into actionable insights, and then translate those insights into clear, actionable requirements for our development teams. You'll apply the Jobs to be Done framework to deliver complete workflows and tasks via our platform, ensuring a frictionless user experience.

• You'll be a change maker: You will play a key role in our cultural transformation. You'll work with internal clients to drive process excellence and identify opportunities for improvement. You'll lead efforts focused on improving operational aspects like quality, cycle time, cost, and overall performance.

• You'll be a data-driven decision-maker: You'll design and implement metrics to measure success, from platform adoption to user engagement and business impact. This is essential for ensuring our work delivers tangible value

Key Responsibilities

• Platform Strategy & Vision: Identify market opportunities and user problems to define the platform's vision and strategy. You'll build and manage the product roadmap, prioritizing releases based on customer needs and business objectives.

• Agile Product Development: Collaborate with engineering and development teams in an Agile environment. You'll actively participate in PI planning, Sprint Planning, and backlog grooming to ensure the team is always working on the highest-value initiatives that are aligned with our business goals

• User Research & Data Analysis: Conduct user research and competitive analysis to gather insights. You will design and track key metrics to measure platform success, ensuring a data-driven approach to decision-making.

• Business Acumen: uild business cases for new investments, and work with marketing to develop the platform's value proposition and competitive strategy.

• Process & Culture Change: Lead initiatives to improve operational excellence, focusing on areas like quality, efficiency, and cost. You'll champion cultural transformation by implementing new processes and ways of working, using methodologies like Agile, Co-Creation, or Lean Six Sigma.

• Where This Role Can Take You

  We believe in continuous growth, both for our offerings and our people. This role is a fantastic launchpad for your career. You’ll gain a deep, holistic understanding of our business, from technical building blocks and service delivery operations to marketing and go-to-market strategy.

  As you grow in this role, you could see yourself taking on leadership opportunities, mentoring junior offering managers, or specializing in a specific area like user experience, market strategy, or operations. Your experience here will prepare you for senior leadership positions within the company, empowering you to shape our strategic dir