Director, Pfizer Patient Services (PPS) Patient Solution Insights & Analytics

This posting covers multiple available positions across Oncology and Primary Care; Therapeutic area responsibility will be determined through the selection process.  

Role Summary  

Patient Solution Insights & Analytics, part of Pfizer Patient Services (PPS), harnesses the power of data to drive robust analytics and insight development that inform Pfizer's most critical business questions. The Patient Solution Insights and Analytics team's rigorous analytical expertise is depended on as the compass and decision support for the enterprise. Our dynamic, exciting team of subject-matter experts comes from diverse backgrounds and experiences, including data science, digital analytics, finance, market research, and consulting. As a team, we collaborate to turn data into meaningful insights that will have a direct impact on patient's lives and the future of Pfizer, as a data-driven organization.  

This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join PPS colleagues who are dedicated to helping drive improvements to Pfizer’s patient service programs through proactive thought leadership, innovative research capabilities, and the ability to communicate complex and dynamic information in new and creative ways  

Role Responsibilities  

This role is accountable for delivering data driven-insights & solutions for patient services programs for Pfizer’s (Oncology / Primary Care) business unit and will partner with functional leads for Pfizer’s Business Analytics community, Pfizer Business Technology, the Specialty Pharmacy Provider (SPP) center of excellence and external SPP customer, legal and compliance to develop and implement models, insights, and data products that drive each brands’ strategic priorities.  

• Represent PPS Patient Solution Insights & Analytics Leadership, as the subject matter expert, to build data-driven alignment on program strategy decisions for brand leaders  

• Perform sophisticated syntheses across multiple insight sources (i.e., secondary analytics, primary strategy, and stakeholder feedback) to deliver impactful and relevant patient services strategy recommendations   

• Identify KPIs to monitor and diagnose program performance and operational execution, across the patient journey  

• Maintain data governance standards to ensure consistency and clarity in program metrics / business rule implementation over time  

• Proactively work across the enterprise to push novel analytic methodologies, co-create solutions and oversee implementation of solutions with stakeholders  

• Identify efficiencies and future-forward ways to accelerate the timeliness of analytics / insights delivery   

• Work within a high-performing team of insights professionals, responsible for delivering integrated insights, program measurement analytics, reporting, and launch support for each BU  

• Partner with PPS cross-functional teams, Digital, Operations, Access / Affordability, and Patient Assistance Programs to pull through insights into action plans  

• Monitor and manage research and analytics program budgets, identifying opportunities for cost savings, and ensuring financial compliance  

Technical skills  

• Strong Analytical, coding skills (such as: Python, R, SQL, etc.), MS Excel and PowerPoint skills  

• Familiar with, and experienced at, different insight development methods across secondary data analytics and pri