Customer Care Specialist

Overview

 

Cambridge Security Seals is an industry leader in the manufacturing and distribution of customized tamper-evident security seals. The Pomona, New York company seeks a personable, enthusiastic, and eager-to-learn Customer Care Specialist to join our team of professionals and grow within our expanding company. This position features a blend of customer interaction, support, and data handling, and requires a strong verbal and written communication and interpersonal skills. The daily, functional respon-sibilities include regular communication via phone and email with customers dealing with specifying custom products, tracking order fulfillment status, managing expectations, and coordinating a variety of interrelated functions to support and enhance the overall customer experience. The right candidate will showcase the ability to meet these performance expectations, produce results, and hopefully demonstrate the kind of pride, enthusiasm, and attention to detail in this varied position that will lead to other, high-visibility growth opportunities at CSS in the future. While CSS provides the specialized training and managerial sup-port to succeed, the Customer Care Specialist will be responsible for executing exceptional performance within a team environ-ment and contributing to the overall quality, success, and growth of the Customer Care department and the company.

 

Compensation: $18/hour

Responsibilities

CSS will provide the mentorship and training to develop thespecific skill sets and professional strengths necessary tosucceed as a Customer Care Specialist, which include: Professionalism and clear communication Commitment to customer satisfaction Order entry and customer service, including query &complaint resolution & other service related matters Developing a strong proficiency on our ERP and CRMsystems, including Syspro, & Hubspot Developing an understanding of our customers andhow we can serve them better Providing customers with price quotations Working with the other departments at CSS to providecustomers with a seamless and positive experience Channeling positive energy and attention to detail intoeveryday achievementQualified candidates will possess a combination of education,experience, traits, and professional skills thatposition them for success as a Customer Care Specialist,which in-clude: Responsible, accountable self-starter with boundlessenergy, drive, and self-organization Strong written and verbal communication and interpersonalskills A minimum of 2 years experience in a similar positionand environment (preferred but not required) Team player with engaging and pleasant personality Strong basic math skills Front desk Reception Duties Microsoft Office proficiency (Word, Excel, Powerpoint) Affinity for multi-tasking with the discipline to followthrough and the self management skills to prioritizePlease note that this position is a full time, on-site salaried position at CSS’sPomona, New York headquarters.To apply for the position of Customer Care Specialist, please email yourresume along with a cover letter to HR@CambridgeSeals.com.This position carries an opening hourly pay rate of $18.00/hour plus anannual performance-based bonus.Benefits include participation in the company’s health plan (medical, dental,vision) and 401K retirement plan.Cambridge

Qualifications

A minimum of 2 years experience in a similar position and environment (preferred but not required)

Company Website

https://www.cambridgeseals.com/

Company Profile

About Cambridge

Cambridge Security Seals (CSS), headquartered in Pomona, NY, is a privately-owned manufacturer of 100% Made in America security seals, fully-customizable for a wide range of applications.We serve as your Corporate Seals Partner.Each seals solution is custom fit & use-specific, and we allow one central corporate order to be distributed to multiple site locations. There’s no order too large or too small.We serve as your SOS Seals Supplier.As experts, we swiftly fulfill orders in unexpected supply chain gaps during crisis (such as COVID) or unplanned events, in addition to covering large projects.