Customer & Support Trainer-Designer

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Customer and Support Trainer Designer

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.  Creating a world where we all have more time with the people we love. That’s what makes us Roche.  

The Opportunity:

We are seeking a skilled and dynamic Customer and Support Trainer Designer to join our team. The Trainer Designer will be responsible for developing and delivering comprehensive technical training programs to our employees, partners, and customers. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for teaching and learning.

• You deliver engaging and interactive training sessions both in-person and virtually, ensuring participants gain a deep understanding of the subject matter.

• You design learning programs that address the identified competencies and learning objectives. These programs can include a mix of formal training, workshops, on-the-job learning, mentoring, coaching, and self-directed learning.

• You collaborate with subject matter experts and instructional designers to continuously improve training materials and delivery methods.

• You evaluate the effectiveness of training programs through assessments, surveys, and feedback sessions. Make necessary adjustments to improve outcomes based on analysis of feedback.

• You optimize stakeholder engagement through strategic communication in both pre-training and post-training phases.

• Actively pursues continued education and awareness of field feedback, product indication(s), updates and surrounding marketplace changes/developments to incorporate into programs and other learning activities. Provides such information to manager and team members for continuous departmental review/assessment of existing learning & development offerings.

Who you are:

• You have a BS/BA or a combination of equivalent education and work experience

• You have a minimum of 3 years of related work experience (clinical laboratory, hospital, sales)

• You are open to occasional local or global travel (~10%) for training sessions or conferences.

Preferred Qualifications:

• 2 years or more of recent and applicable technical work experience with Roche Core Lab products (clinical laboratory, hospital, medical device manufacturing, pharmaceutical, military)

• You have proven experience in technical training practices, instructional design, training effectiveness and curriculum development.

• You have excellent communication and presentation skills, with the ability to engage and motivate diverse audiences.

• You have excellent problem-solving and decision-making skills

• You can multitask, managing multiple projects and classroom training

Relocation benefits are not available for this job posting.

The expected salary range for this position based on the primary location of Indiana is $76,800-$142,600.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

 Benefits

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and d