Site Reliability Developer 3

Oracle Cloud Infrastructure (OCI) – US Government Operations

Locations: 

Reston, VA/ Seattle, WA/ Austin, TX

As part of a mission-critical environment, you will work side by side with the operations team to rapidly resolve urgent issues and collaborate on designing and implementing long-term, sustainable solutions that elevate system reliability and ensure compliance and customer satisfaction for government customers. This is an opportunity to further both your technical skills and your impact on our team, making tangible improvements in reliability and operational excellence for sensitive, secure, and regulated workloads. (US CITIZENSHIP REQUIRED)
 

Responsibilities: 

• Enhance the reliability, performance, and scalability of OCI services in US Government sovereign realms by improving availability, optimizing latency, and ensuring efficient operation across multiple services.
• Work closely with the operations team to investigate and resolve immediate, high-priority issues, as well as to coordinate on permanent remediation strategies within US Government environments.
• Manage and take ownership of several small-scale projects or services, driving operational improvements and best practices within your immediate team and in alignment with government compliance requirements.
• Contribute to the development and upkeep of tools, processes, and automation that streamline deployment, monitoring, and incident response activities for sovereign environments.
• Play a key role in updating and refining existing service architectures to boost system dependability, performance, and compliance.
• Collaborate with teammates on system design reviews and advocate for architectural changes that strengthen reliability, maintainability, and security.
• Own the definition, implementation, and visibility of service metrics, KPIs, and SLOs; use these to identify areas for continuous improvement and meet government standards.
• Seek out repeated manual processes (operational toil) and replace them with automated solutions wherever possible.
• Work autonomously on most assignments, knowing when to seek feedback or support in unfamiliar technical areas.
• Develop and implement changes that enable safe, seamless deployments by other engineers in secure, compliant environments.
• Participate in incident reviews, provide actionable insights for resolution, and drive learning from production issues.
• Contribute to process documentation and help onboard or mentor teammates on effective operational practices in the context of US Government requirements.

Required Skills: 

• U.S. Citizenship
• Bachelor’s Degree in Computer Science, a STEM field, or equivalent professional experience with consistent career growth (M.S. is a plus)
• Experience with Linux (or UNIX) System Administration, Networking, Storage, Compute, and Virtualization (Certifications such as CCNA, virtualization, or UNIX OSs are a plus)
• Familiarity with cloud concepts, distributed systems, and networking
• A strong awareness of cybersecurity (e.g., experience or certifications such as CompTIA Security+, CISSP is a plus)
• Experience participating in incident management, incident bridges, and technical troubleshooting
• Customer focused and a passion for delivering exceptional service
• Experience in cloud technical support, operations, NOC, or similar environments is preferred but not required
• Demonstrated ability to quickly learn new technologies and domains and coach others
• **Data analytics background desired but not required

Shift Format: 

• Monday through Friday core hours, with on-call rotation for escalated incidents 10–15% of the year (on-call support ~40 days/year)
• Standard 40-hour work week, with on-call assignment approximately once every two months; may include nights, weekends, and public holidays
• Overtime possible for on-call or urgent duties as business needs require

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $79,100 to $158,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well