Supervisor, Client Operations

Company Description

At CoLab, it is both our model and culture to establish fully integrated cross-discipline teams that put our clients wholly at the center and enable us to provide best-in-class services in a fluid and modular way. CoLab uses living data to create brand movements at the speed of people’s lives. We move faster, create movements, and deploy real time data that connects world class creative to content and media in service of growth and ROI.

As part of Publicis Media, our leadership is defined by experience, commitment, and continuity across our vast network. Helming our agencies and teams are some of the most seasoned experts in the industry, committed to doing the best for our people and our clients every day, and bound together by our inclusive and humane culture. No matter whether we’re recruiting new talent or devising new media campaigns for our clients, we put the humanity and identity of real people at the forefront of everything we do. And our peerless history of continuous learning and innovation means we never stand pat.

Publicis Media is the #1 media network in North America, made of a family of world-class media agencies, solutions, and talent. Together, we comprise more than 23,000 people in more than 60 countries, united to serve the world’s best-known and most successful brands.

Job Description

The Supervisor, Client Operations will be part of a growing Client Operations team on a well-known client. This position has tremendous learning potential and provides the opportunity to work on a high-energy, highly visible account. 

The Supervisor supports the Operations Associate Director and leads the Operations Senior Associate with processes, systems management and general operations tasks as delegated. The Supervisor will help lead tasks with agency systems, ensuring data compliance and reporting. The ideal candidate is someone with an analytic mindset, proactive problem-solving skills, an eye for detail, and ability to lead and coach junior team members. 

Role Objectives: 

• Oversee system set-up and maintenance, ensuring data cleanliness and compliance across teams 

• Assist the Operations Associate Director with miscellaneous Operations tasks and projects, including process implementation 

• Oversee project management of large teams for specific deliverables on a monthly or ad hoc basis 

• Ensure investment and brand experience teams are following processes 

• Leading team trainings with extended teams on process & system inputs 

• QA various data views monthly or as-needed, ensuring accuracy 

• Aide in system support and access control for MediaTools, MediaOcean and our proprietary Operating System 

• Own communications with sister agencies and system leads regarding user access and data inputs 

• Have insight to current workload of the team and bring questions to weekly status meetings with the team 

• Help Senior Associate troubleshoot and lead solutions within the agency systems that may involve multiple teams 

• Help Senior Associate work with investment to troubleshoot invoice discrepancies 

• Assist AD with vendor reporting/statement requests and payment status issues 

• Attend Agency system trainings and meetings (i.e. Mediaocean) as the systems lead for the team 

• Ability to oversee numerous and simultaneous work streams and proactively work towards solutions 

• Train and coach Senior Associate to master their desk and attain their career goals 

Qualifications

• 3+ years of in operations, reconciliation, project management, or data analysis, preferably in a media agency or advertising agency 

• MediaTools and/or Prisma / MediaOcean experience necessary 

• Excellent organizational skills with time-sensitive deadlines 

• Strong knowledge and ability in Microsoft Excel and PowerPoint, with MS Word proficiency (with specific knowledge on Pivot Table creation for system comparisons within excel) 

• Ability to juggle multiple projects at once 

• Ability to work autonomously 

• Extremely detail oriented and passionate about processes 

• Demonstrated critical thinking and problem-solving abilities 

• Positive, solution-oriented attitude 

• Knowledgeable about media 

• Able to work successfully and communicate effectively with teams and different personalities 

• Ability to balance numerous, simultaneous work streams and proactively work towards solutions 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation Range:  $58,500