Director, Public Safety: Mount Auburn Hospital (Cambridge, MA)

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

We are seeking a Director of Public Safety to support Mount Auburn Hospital in Cambridge, MA, in a fully onsite capacity. This is a full-time, benefits-eligible position.

Reporting to the Executive Director of Public Safety at BIDMC, the role of Director, Public Safety for Mount Auburn Hospital is a pivotal position in providing leadership and optimizing the direction of operations to ensure a safe and secure environment for patients, staff and visitors.

The Director collaborates with multiple stakeholders to determine the 24/7 public safety needs. Assesses risks, plans and implements comprehensive strategies, manages and develops the team, and manages and monitors budgets. The Director models the organizational values to ensure a highly collaborative, competent, respectful and inclusive culture.

Job Description:

Essential Duties & Responsibilities (including but not limited to):

Responsible for the effective selection, development and performance management of team members, to ensure the right talent is in place to achieve staff experience, clinical, patient experience, quality and financial goals.

Supports and serves as a role model in an open, compassionate, collaborative, and accountable work environment.  Responsible for creating a high performing and inclusive culture across areas where team members can effectively contribute to the vision and goals, work at their potential and grow professionally.

Responsible for the oversite of a 24/7 Public Safety operation on the Hospital’s main campus, including staff assignments and payroll administration. Partners with offsite landlords/facilities managers, where appropriate, to ensure the same level of safety is provided for patients, staff and visitors.  

Partners with BIDMC and other stakeholders to conduct needs assessments and implements comprehensive education programs for staff within the department and across the organization, with a deep focus on de-escalation training, all with the aim of promoting a safe environment for patients and staff. Maintains appropriate records of such programs.

Develops strategies, programs and processes that result in the active engagement of all hospital employees within the overall security effort.

Collaborates with the Executive Director and Hospital leadership to maintain up-to date policies and procedures, standard workflows and protocols. Ensures all staff are educated.

Leads ongoing projects to ensure planned objectives, established milestones and measurement criteria are met. Integrates best public safety practices int the organizations performance excellence work.

Conducts security surveys, provides site reports with written recommendations highlighting security strengths and weaknesses. Responsible for conducting threat and risk assessments on individuals, locations and events.

Either directly or through assigned staff, provides immediate response and notification to disasters and collaborates with facilitates, other departments and hospital leadership to provide the proper support.

Together with the Executive Director, uses financial information for operational decision-making. Participates in the preparation of annual budgets, monitors performance to budget and meets agreed upon metrics.

Serves as a change agent to strengthen a culture of quality, safety and experience throughout the organization and builds on existing quality and safety programs that are multi-disciplinary in nature.

Ensures organizational readiness and adherence for all standards and regulatory requirements.  Works with stakeholders to escalate risk-related matters and partners with the Executive Director to develop plans to resolve those risks.

Participates in various committees to continuously align public safety and hospital operations.

Responsible for any/all liaison assignments, communications, and duties, with all external law enforcement agencies.

Responsible for managing all activity with Public Safety department vendors or contractors to ensure efficient and professional delivery of services.

Collaborates with the Parking team to address any parking violations.

Participates in regulatory/compliance processes and oversees those processes that affect Public Safety.

Provides assistance/resources to Hospital staff or departments as requested.

Recommends operational plans including, but not limited to, the use of contracted services, scheduling methods, contingency actions, investigations, human resource functions, evaluations and labor issues.