Director, Automotive and Semiconductor Solution

Jama Software is passionate about improving innovation success. Numerous firsts for humanity in fields such as fuel cells, electrification, space, autonomous vehicles, surgical robotics, and more all rely on Jama Connect™ to minimize the risk of product failure, delays, cost overruns, compliance gaps, defects, and rework. Jama Connect™ uniquely builds Living Requirements™ that form the digital thread through siloed development, test and risk activities to provide end-to-end compliance, risk mitigation, and process improvement. Our rapidly growing customer base of more than 12.5 million users across 30 countries spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, financial services, and insurance industries.

The Director, Automotive and Semiconductor Solution is responsible for leading a team of consultants focusing on the initial and ongoing customer success with Jama Software’s solutions and software. The team will work on a portfolio of automotive and semiconductor customers ensuring they achieve sustained value from Jama Software. The Director role is committed to improving the performance of the engineering function within the automotive supply chain (OEMs, tier 1s, semiconductors, etc.)  

What You'll Do: 

• Lead the professional services consultants who deliver the offerings that customers purchase with their Jama Connect Success Program. This includes career mentorship, mitigating advanced customer issues, and building the team as the company scales. 
• Work with C-level and vertical sales leadership to drive Automotive / Semiconductor business strategy. 
• Work collaboratively with Solution department leadership on critical metrics, data-driven decisions, and business unit processes to scale the business performance. 
• Own the Automotive / Semiconductor solution offerings roadmap working with the go-to-market teams on launching new solutions and services. 
• Proactively own and lead strategic customer relationships; find and engage with engineering leaders responsible for process outcomes and help drive performance improvement through Jama Software’s products and solutions. 
• Work with leadership teams across department boundaries internally to proactively manage customer risk. 
• Act as subject matter expert in our products and offerings, specifically the Automotive solution that aligns Jama Connect to ISO26262 and Automotive SPICE. 
• Support the Product and Marketing team in launching new products and service offerings for the automotive vertical. 
• Work directly with clients on measuring engineering process improvement through our Traceability Score and Benchmarking services. 
• Identify industry trends and drive decisions for how Jama Connect Automotive solution should be improved including additional services offerings, benchmarks, and reports. 
• Serve as the key strategic feedback to the product roadmap; responsible for the business reason and example customer need documentation working with Product & Engineering leadership. 

What You'll Bring: 

• 10+ years of external client-facing consulting experience. 
• Experience leading the deployment of software solutions to end-users with a particular view toward adoption and expansion. 
• Previous experience operating as a Consulting Manager, Process Consultant, Systems Engineer, Requirements Manager, and Product Manager. 
• Knowledge and direct experience with system engineering, requirements management, test management, and functional safety methodologies in the automotive industry. 

Nice to Have: 

• Experience facilitating process and quality maturity level evaluations for their customers. 
• Direct experience implementing Jama Connect at their organization. 

Perks and Benefits: 

• Virtual first and culturally diverse work environment spanning 8 countries.
• Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions.
• Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement.
• Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match.
• 12 weeks of paid parental leave to bond with your new family member.
• Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.

If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Women, BIPOC, LGBTQ, and other und