Senior Manager, Retail Loss Prevention & Risk Management

 

 

 

Purpose & Overall Relevance for the Organization:

 

This position is directly integral to the on-going focus on Corporate Governance directly business partnering the North America Retail business. It’s aimed at improving the retail risk and internal controls framework by;

1. Identifying governance and efficiency gaps in Market North America
2. Ensuring compliance with established processes and driving continuous improvement of those processes
3. Primary objectives are the protection of company assets as well as ensuring effectiveness and efficiency of operations, reliability of reporting and compliance with applicable external laws and internal regulations
4. Leading initiatives focused on improving the efficiency, transparency and effectiveness of business processes.
5. Responsible for working with management throughout the risk management lifecycle (e.g., how to identify and quantify risk as well as guidance during the decision-making process on how to manage identified risks and monitor the risk mitigating measures).
6. Participation in local Supervisory Board meetings or similar committees while maintaining the function’s status as independent 2nd line of defence for the company  

 

Key Responsibilities:

 

Adherence to the underlying principles: risk prevention, awareness, compliance, detection, investigation, resolution

 

Risk Prevention

• Business partner retail & franchise to fulfil their risk prevention objectives, supporting growth
• Advice and work closely with the Market teams to review, improve, and harmonize processes and update retail/ omnichannel relevant policies and retail / omnichannel controls accordingly
• Lead and influence the development of strategies to improve operations and overall performance
• Carry out supervisory responsibilities in accordance with the company policies, code of conduct and applicable laws
• Lead Retail risk management reporting and highlighting areas of concern (e.g., product / cash loss)

 

Awareness

• Consult, coach and inspire the relevant Market North America teams to maximize their potential impact on losses, with a consumer first mindset supporting growth and profit
• Drive awareness/maintain knowledge of the Global Policy Manual on local level incl. an understanding of emerging developments and addressing of recommended policy changes to GP&IC
• Develop and maintain relationships with stakeholders across all relevant functions and markets to ensure appropriate best practice knowledge for all Market Processes
• Proactive management of matrix and cross market aspects to ensure a consistent one North America voice to all stakeholders

 

Compliance

• Lead timely coordination/execution of all ICS & RM relevant processes (e.g. testing, store audits, shrink monitoring) incl. the mandatory documentation in all relevant systems and monitoring remediation of all identified control deficiencies in collaboration with retail management teams
• Lead Risk assessment for all actions linked to the market’s retail business and enabling the retail management team to support the overall compliance standards

 

Detection

• Drive the development of new and optimize existing reporting & analysis tools to increase efficiency and enable fact-based decision making
• Lead the development and maintenance of the Marketplace Reporting & Analysis for IC & RM
• Utilizes company systems, 3rd party on-line sites, social networking sites, local and regional groups (e.g., organized retail crime associations (ORCAs), other retail and law enforcement personal in the identification of career criminals and organized retail crime groups
• Lead proactive data analysis and monitoring off all retail activities (e.g., OMNI channel) to identify risks and non-compliance relevant patterns but also to identify potential for further process improvements to enable growth potential for the retail business and supporting functions

 

Investigation

• Lead management of retail investigations according to market and global investigations standards as well as ensuring that the marke