Associate Sales Analyst, U.S. Commercial Excellence | Surgical Structural Heart

Make a meaningful difference to patients around the world. Driven by a passion to help patients live healthier and more productive lives, our Sales teams embrace Edwards Lifesciences’ values to build trusting, lasting relationships with medical professionals and industry partners. Your insight and dedication will help deepen and broaden clinical knowledge of our company’s innovative technologies, while creating connections between providers and teams across our businesses to ensure patients receive the highest quality of care.
Dedicated to innovation, our Surgical business unit is focused on identifying and solving critical, unmet needs in cardiac surgery. In understanding the challenges of open-heart surgery, we partner with surgical teams to deliver modern technologies intended to enhance patients’ quality of life and expand their potential treatment opportunities. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.
The Associate Sales Analyst is a key internal partner to our Sales Representatives in the Field, connecting critical functions and processes across the business to ensure our hospitals have the product they need to serve our Patients.  This is a customer-facing role and an essential part in ensuring we deliver on Edwards’ “Patient’s First” credo. A candidate with an eagerness to leverage data to solve problems, collaborate with stakeholders, and provide reliable customer experience will thrive as a part of this dynamic and supportive team.

How you will make an impact: 
•    Daily Sales Support: Collaborate with Accounts, Customer Service, and Field Sales to address escalated orders, reconcile billings, facilitate new inventory requests from hospitals, support requests for returns (i.e. RGAs), and manage expirations. Includes updates to Master Data sources in one or more critical Business Systems. 
•    Asset management: Supervision and support of Consignment Inventory for the assigned Sales Region. Perform analysis of periodic field inventory audit data, facilitate reconciliations, and document compliance to our financial processes (i.e. SOX Audit Compliance). Support key product line initiatives such as new product launches, product rationalization, and E&O (expiration and obsolesce) reduction ad-hoc projects. 
•    Provide key insights: Deliver data reporting and provide recommendations through both qualitative and quantitative analysis on inventory optimization to Field Sales Reps, Sales Leadership, and Commercial partners. Conduct routine and ad-hoc reporting on Sales & Inventory data from multiple data sources and distribute in clear and actionable communications.  
•    Cross-functional partner: Interface with internal stakeholders to escalate issues, solve problems, and respond to ad hoc Customer/Field requests (i.e. Finance, Contracts, Field Sales, Supply Chain, Customer Operations, Marketing, and other commercial partners). Relies on relational and networking skills to build working relationships.
•    Change catalyst: Support launches of new sales enablement tools, processes, and initiatives by providing post-launch training to the reps and customers.  
•    Team player: Collaborate in a team environment to solve problems, provide feedback, and contribute to continuous improvement efforts. 
•    Deliver critical communication:  Share critical business information in presentations, emails, meetings, and phone conversations with a broad variety of stakeholders inside and outside of the company to deliver on business goals.  
•    Develop: Participate in Technical and Soft Skills trainings, projects, and assignments to broaden strategic perspective
 
What you'll need (Required):
•    Bachelor's Degree in Business Administration, Finance, Communications, Marketing, or related field.  
•    Minimum of 1 year of experience working in Finance, Operations, Marketing, Sales, Customer Service, or a related field 
•    Minimum of 1 year of experience working with large data sets and quantitative analysis 
•    Proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, etc.), including intermediate Excel skills (i.e. Lookups, Pivot Tables, Pivot Charts, etc.) 

What else we look for (Preferred):
•    Experience in the Medical Device or similar, highly regulated industry
•    Experience with Consignment Inventory & SOX Compliance 
•    Experience in a Customer-facing role 
•    Experience with ERP systems (e.g. Oracle, JDE, SAP, SFDC)
•    Advanced skills analyzing large data sets in Microsoft Excel and experience in data visualization platforms (i.e. Tableau, Power BI, etc.)
•    High attention to detail & organization skills 
•    Ability to influence without authority and build high-trust relationships (internally and externally) that enable an effective