Supervisor, Enrollment Services

About Stellar Virtual

Stellar Virtual was founded in 2019 with one school in Texas. We serve parents of K-12 students, unhappy with their current school or need an at-home/flexible learning environment. Today, Stellar Virtual has grown to six schools across three states: Texas, Arizona, and Indiana. Stellar Virtual is committed to going above and beyond for our virtual families. 

Our Mission

Empowering Families. Unleashing Potential. 

Our Core Values

At Stellar Virtual, we are guided by five core values. For us, these values are more than just something in an employee handbook that you’ll only hear about during orientation. These values are the pillars by which we operate all aspects of our organization. We talk about them often, and we expect that every one of our employees not only talks about our core values but also acts upon them.

So, it’s important to us that anyone who joins Stellar embraces our core values.

• Kids First, Always: We make student-centered decisions and always do what's best for our kids.
• Respect: We assume the best of others and treat others the way we want to be treated.
• Create, Communicate, Collaborate: We create together, communicate openly, and work as a team to deliver more than we ever could individually
• Make Your Motion Matter: We work deliberately, efficiently, and with a sense of purpose to achieve great results.
• Go the Extra Mile to Deliver a Stellar Customer Experience: We recognize that every interaction, no matter how small or unrelated it may seem, is an opportunity to build trust and goodwill with our customers.

Our Promise
Empowering families with the choice of a high-quality virtual school with dedicated staff focused on student outcomes and an exceptional customer experience, our programs will enable students to thrive and unleash their full potential. 

Position Details

Position Name

Supervisor, Enrollment Services

Status

Salary, Exempt (W2)

Type

Regular, Full-Time

School Year (if applicable)

Not Applicable

Equipment Provided?

Yes (W2)

Overview
As the Supervisor of Enrollment Services, you will provide strategic oversight to the entire enrollment process, collaborating closely with the Senior Manager of Enrollment Services. You will empower and mentor a team of enrollment professionals to deliver outstanding service to prospective students and families. This key leadership role involves developing and executing impactful marketing strategies to drive new student enrollment, while ensuring a streamlined and effective enrollment process that supports Stellar Virtual's goals. You will also be responsible for instilling the school's values, differentiators, and vision within the team, and for actively engaging prospective families to nurture strong enrollment interest.

Essential Duties

• One Number: 35,000 Students Enrolled
• Team Supervision:
• • Lead and motivate a team of customer service representatives, ensuring they meet performance goals and deliver excellent service.
  • Monitor team performance and provide coaching, feedback, and ongoing support to enhance skill development.
• Performance Management:
• • Track and assess team performance metrics (e.g., call handling time, customer satisfaction, resolution rates) to ensure KPIs are met.
  • Conduct regular one-on-one meetings with team members to discuss performance and set developmental goals.
• Training & Development:
• • Onboard, train, and continuously develop team members to enhance their skills and performance.
  • Conduct regular training sessions and ensure team members stay updated on new products, services, and processes.