Supervisor, Field Service Operations

Our Mission at Scythe

Humanity has lost touch with nature - we’ve traded dirt and trees for asphalt, and we rely on loud, polluting, gas-powered machines to care for our limited natural spaces.   Scythe is forging a new future by building intelligent, all-electric machines that unlock a new superpower: the ability to care for the outdoors pollution-free at enormous scale. From today’s first steps in landscape maintenance to full-fledged re-terraforming in the future, Scythe is pioneering autonomous machinery that supports the ingenuity of humans, multiplying our power to nurture our planet.   At Scythe, you’ll work with a team of world-class experts in everything from computer vision to mechanical engineering, pushing the limits of possibility and growing by overcoming hurdles along the way.    The world needs what we’re building—come join us in making it a reality.

Field Service Operations Supervisor at Scythe

Scythe is looking for a Field Service Supervisor to help manage our field technicians and fleet of autonomous robots supporting the next chapter in Scythe's journey: ramping from dozens of units to tens of thousands. We've developed an industry-changing machine and have customers knocking down our door for units, so we're looking to scale our production quickly and get thousands of reliable autonomous machines out into the world where they can change how we take care of all our outdoor space.

You'll be directly responsible for leading the Field Service team of technicians and developing fleet strategy at Scythe. Many processes need to be developed from scratch and you'll be expected to deliver creative, novel solutions as well as getting hands on with the vehicles in the process. You'll be expected to work closely with our design engineers, manufacturing teams, supply chain personnel, and customer success groups to ensure we are maintaining an acceptable level of risk across the fleet.

What you’ll do at Scythe  

• • Demonstrate leadership in day-to-day management of the Field Service Technicians across multiple locations.
  • Assign and schedule jobs and work areas to Field Service Technicians according to their skills and knowledge.
  • Coach, mentor, and communicate job expectations to service department team members.
  • Take ownership of management responsibility relating to performance and people management with assigned Field Service Technicians.
  • Review and approve the bi-monthly timecards for employees.
  • Review and process all repair work orders for accuracy and completion.
  • Monitor performance daily, ensuring safety, quality and execution.
  • Collaboration with Field Engineering to measure key performance indicators (KPIs) for the fleet's health to inform business decisions in real time
  • Collaboration with Field Engineering to create and manage dashboard(s) via Tableau and/or Grafana which measure(s) the overall fleet health metric
  • Provide hands on support to troubleshoot, establish root cause, and perform the various types of maintenance activities required to keep the fleet healthy
  • Ability to travel up to 40% of the year to various customer deployment sites within the US.

Basic Requirements

• • 2+ years of direct leadership experience leading technical teams and technicians
  • 2+ years of experience building, maintaining, and/or troubleshooting complex electro-mechanical systems including, but not limited to, robotics, antennas, PCBAs, actuators, GPS systems, industrial automation, etc.
  • 2+years of experience working within an ERP system to assemble, test, and/or maintain electro-mechanical systems

Preferred Experience

• • Experience recruiting for and developing technical teams, skillsets, and continued training
  • Experience defining predictive and preventative maintenance schedules for electro-mechanical or industrial automation equipment
  • Experience using complex tools such as an oscilloscope, voltmeter, precision inspection equipment (calipers, micrometers, etc), and/or software monitoring programs

Why Scythe?

• • Scythe is an early-stage but well-capitalized startup. Have a huge impact alongside an awesome team of experts shipping something the world has never before seen
  • Competitive salary and equity compensation
  • Fully-sponsored medical, vision, and dental insurance, including 75% funded dependent coverage
  • 401(k) retirement plan (non-matching today)
  • Flexible paid time-off and remote work to let you do your best work where and when you want
  • Highly collaborative learning culture where personal freedom, growth, and responsibility are valued
  • An opportunity to have an