Learning and Performance Specialist - Training (6-12 month Temporary Work Assignment)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

With the right backing, people and businesses have the power to progress in incredible ways.The Global Learning & Knowledge Management (GLKM) team provides a full range of dynamic, evolving learning and performance solutions that enrich our colleagues’ skills and knowledge, powering engagement and driving business results. We are a distributed team responsible for developing complete learning strategies, crafting innovative learning solutions, and delivering experiential learning experiences. We make transformation possible by – attracting our future leaders, crafting and delivering best-in-class learning, engaging and retaining top talent. 

This is a 6-12 month temporary work assignment.

The Learning and Performance Specialist (LPS) facilitates a full range of evolving and dynamic learning and performance solutions to our colleagues. The LPS will deliver and consult on learning solutions which include leading New Hire programs, on-the-job integrated coaching, and various continuing education initiatives.  We are a global team focused on enabling our colleagues to provide outstanding customer experience. The LPS partners closely with frontline leadership to support the performance and development of colleagues across the network.

How will you make an impact in this role?

·         Responsible for the facilitation of end-to-end learning programs to existing and new colleagues, which include learner centric new hire, continuing education and capability training on new tools and processes.

·         Provides ongoing targeted performance coaching during training periods to frontline colleagues with focus on enabling learners to achieve defined performance metrics.

·         Partners with the business to diagnose performance gaps to engage in targeted coaching to increase speed to proficiency, improving the Card Member experience as measured through Card Member satisfaction results and servicing standards.

·         Partners with operational leadership and serves as an integrated business partner.

·         Participates in hub /regional operational leadership meetings and other ad-hoc duties as they arise.

·         Elevates performance standards of both newly hired and tenured colleagues.

·         Models a Growth Mindset, embracing challenges and new opportunities.

Minimum Qualifications:

·         Hybrid Colleague. Must work in Phoenix office. 3 days minimum in office days

·         Must have current front-line experience in either CSN, GFN, Banking, or GCN

·         Experience with new hire training and on-the-job training environment.

·         Ability to flex facilitation style and methodology based on learner needs.

·         Strong interpersonal, verbal, and written communication skills; utilizing various forms of technology to communicate and collaborate.

·         Strong passion for coaching and ability to drive performance