Business Fiber Technician

Job Type Full-time Description

About Us:

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

Location:

The individual in this role will support business services in Northeast Kansas including the Topeka and Emporia service areas.

Opportunity:

Our team is seeking a Business Fiber Technician to support business operations in surrounding communities. If you are hard working, have a passion for problem solving and delivering a high level of customer service, this opportunity may be for you!

Key Responsibilities (not limited to):

• Execute and manage fiber optic installations and repairs for commercial/business clients (FTTP), ensuring minimal service interruption.
• Diagnose and resolve connectivity issues for business customers, minimizing operational disruption through efficient on-site service.
• Install, configure, and repair Voice over IP (VoIP) services tailored specifically for business clients.
• Independently lead complex installations and advanced repairs across diverse business environments and infrastructure types.
• Provide an exceptional on-site experience, serving as the expert resource on FTTP service, commercial gateways, and business WiFi solutions.
• Demonstrate proficiency in managing and maintaining aerial and underground fiber networks that service commercial areas.
• Install and maintain fiber drops connecting the service terminal directly to business premise

Desired Attributes:

• High aptitude for learning and continuously growing technical skills and knowledge.
• Self-motivated with a proactive approach to tasks and challenges.
• High attention to detail and commitment to quality workmanship.
• Strong sense of urgency and diligent follow-through on all service requests and projects.
• Ability to effectively interact with business clients and internal teams.
• Adaptable and able to manage changing priorities in a dynamic business service environment.
• Demonstrates a strong safety focus and consistently maintains safety measures.

Experience/Knowledge Required:

• 2+ years of relevant work experience in fiber or network installation, low-voltage electrical/cabling, or a similar installation role.
• Must possess and maintain a valid driver’s license with no restrictions.
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays.
• Comfortable and able to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck).
• Ability to work outdoors in various weather conditions.
• Must be able to lift up to 80 lbs.
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
• Must have a flexible schedule with the ability to work on Saturdays and/or Sundays.

Preferences:

• Prior experience in the telecommunications industry
• Previous experience working in business or commercial installation.
• Ability to work a flexible schedule (e.g., Tuesday-Saturday) to accommodate business installation and service windows.
  

Why work at IdeaTek:

IdeaTek offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

• Competitive base pay with discretionary quarterly bonus incentives. Quarterly bonuses are based on company-wide performance in combination with individual performance.
• Competitive benefits packages including medical, dental, life, and vision, along with 401k match
• Employee coaching and counseling services at no cost to employee, spouse, and children
• Tuition reimbursement for continuing education related to your individual growth goals
• Community engagement and volunteer opportunities

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

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