Sr. Business Operations Manager

Title: Sr. Business Operations Manager

Reports To: VP of Operations

Department: GTM

Location: Cincinnati, OH

Position Status: Salary Exempt

 

About DMG:

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

  

We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

  

DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.

 

Job Summary:

The Senior Business Operations Manager plays a critical role in scaling and optimizing marketplace operations. You’ll own end-to-end operational performance across supply and demand, ensure efficient service delivery, and implement data-driven processes to drive growth, quality, and profitability.

  

You’ll partner cross-functionally with Product and GTM Teams to enhance marketplace efficiency, reduce friction, and deliver exceptional client and vendor experiences.

 

What You'll Do:

Develop and execute operational strategies that optimize operations performance across work order fulfillment and vendor management.

Identify and eliminate process bottlenecks to improve service delivery speed, cost efficiency, and quality.

Drive continuous improvement initiatives using data and metrics to track key operational KPIs (e.g., fulfillment rate, SLA compliance, cost per job, vendor utilization).

Partner with Product and Engineering to design tools and systems that improve operational visibility and automation.

Build dashboards and operational reports to monitor marketplace health and efficiency.

Analyze data to identify trends, predict operational risks, and develop proactive mitigation strategies.

Present insights and performance updates to leadership, influencing strategic decisions with data-driven recommendations.

Foster a culture of accountability, process excellence, and continuous improvement.

Other duties as assigned by management.

 

What You Need:

Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (MBA preferred).

7+ years of experience in business operations, marketplace management, or service delivery, preferably in facility maintenance, logistics, or a technology-enabled services environment.

Proven experience managing large-scale, multi-location operations with complex workflows.

Strong analytical and problem-solving skills, with expertise in data analysis and process optimization.

Experience working cross-functionally with Product, Engineering, and Finance teams.

Excellent communication, leadership, and stakeholder management skills.

Ability to manage the stress of a fast-paced environment.

Ability to meet the in-person requirements of the team and/or business needs.

 

What You'll Get:

 

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers. 

  

Some of our many benefits include:

Health, dental and vision coverage on day 1.

Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.

Paid Primary and Secondary Caregiver leave.

Employee Assistance Program to assist with everyday challenges.

Paid time off to volunteer.

 

Divisions Maintenance Group is an equal opportunity employer.