Field Service Technician

Job DetailsJob Location: CC Connecticut - West Hartford, CT 05107Position Type: Full TimeSalary Range: $22.00 - $24.00Job Purpose:
- To provide on-site installation, maintenance, and repair services for the company's products and equipment, ensuring customer satisfaction and optimal equipment performance.

Key Responsibilities:
- Install, configure, and test new equipment at customer locations, adhering to established procedures and quality standards.
- Perform preventative maintenance and repairs on existing equipment, diagnosing malfunctions and replacing faulty components.
- Provide technical support and training to customers on the proper operation and maintenance of their equipment.
- Maintain accurate records of service calls, including parts used, labor hours, and customer interactions.
- Manage inventory of parts and tools, ensuring adequate stock levels for efficient service delivery.
- Communicate effectively with customers, addressing their concerns and providing timely updates on service progress.
- Adhere to all safety regulations and company policies while performing field service duties.
- Collaborate with other technical staff and departments to resolve complex technical issues and improve service delivery.
- Stay up-to-date on the latest technologies and advancements related to the company's products and services.
- Participate in on-call rotation as required, providing timely support to customers during non-business hours.

This position may require occasional overnight travel, depending on project or business needs.

 
Qualifications 

Valid driver’s license with a clean driving record
High school diploma or GED
Ability to lift up to 100 lbs
Willingness to work extended hours when needed
Strong mechanical aptitude and ability to work with tools
Ability to troubleshoot mechanical or technical issues

Experience Preferred

1–2+ years of service technician, mechanical trade, construction, or similar field experience
Experience repairing mechanical or electrical equipment
Customer service or client-facing experience is a plus
Experience with automatic pool covers is a bonus but not required

Ideal Backgrounds

Candidates with experience in roles such as:

Service Technician
Maintenance Technician
Equipment Mechanic
Construction Installer
Carpenter
Crane or Boom Truck Operator