Field Care Specialist

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale. 

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults. 

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems! 

About the Work:

We are seeking a dedicated and detail-oriented Field Specialist to own the end-to-end in-home supervisory visit process, ensuring compliance with state regulatory standards and company policies. This role requires proactive oversight, strategic scheduling, and real-time coaching to uphold care quality.

At its core, your responsibility is to ensure all active Care Pros receive a supervisory visit annually in compliance with state licensure regulations. You will be accountable for tracking, scheduling, documenting, and optimizing the supervisory visit process to ensure efficiency and thoroughness. You will act as a bridge between Care Pros and clients, providing real-time coaching and fostering open communication.  By driving accountability, engagement, and adherence to company safety protocols and care plans, you will enhance the overall caregiver and client experience.

Responsibilities

• Own and drive the in-home supervisory visit process, ensuring full compliance with state regulatory requirements and company policies.
• Leverage data dashboards to track observation visit due dates, proactively identifying gaps and implementing corrective actions to stay on schedule.
• Design and manage schedules to maximize efficiency and ensure timely completion of supervisory visits, working in partnership with Client Managers and other Field operations team members.
• Conduct in-home supervisory visits to assess Care Pro performance, ensuring adherence to care plans and high-quality care delivery.
• Provide in-the-moment coaching and feedback, reinforcing best practices and addressing areas for improvement.
• Complete and maintain thorough documentation of all supervisory visits, ensuring compliance with state licensure and company standards.
• Integrate supervisory visit insights into annual Care Pro evaluations and performance summaries.
• Identify and escalate changes in client conditions or home environments to the Client Manager, ensuring timely reassessments and care plan updates as needed.
• Act as a liaison between Care Pros and the broader care team, sharing critical insights related to client safety, care needs, and team dynamics.
• Facilitate training and assessments on mechanical or electrical transfer devices (e.g., Hoyer lift) in client homes and identify additional caregiver training needs, as needed.
• Collaborate cross-functionally with teams such as CPHR, Trust and Safety, Recruiting, and Training to support company initiatives related to Care Pro training, recognition, and performance.
• Support additional state-licensure and other compliance-related activities as needed.

This role demands a strong sense of accountability, proactive problem-solving, and the ability to drive continuous improvement in the supervisory visit process. If you thrive in a role that requires ownership, data-driven decision-making, and real-time coaching to elevate care standards, we encourage you to apply.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• Five (5) years of caregiving experience, with at least two (2) years working with clients with moderate to severe dementia. 
• One (1) year of supervisory or administrative experience in home care, home health, hospitals, nursing home, or assisted living facility.
• Must be eligible and in good standing with the Health Care Workers Registry (HCWR)
• Must have a valid driver’s license, an insured car and must be able to pas