Customer Service Agent

Job Description

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting rate of $XX/hr. 

YOUR ROLE AT SIXT 

• You ensure a seamless rental experience by verifying customer documents, checking the validity of driver’s licenses, and requesting additional documentation when needed d 

• You assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs 

• You offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns 

• You finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts 

• You inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation 

YOUR SKILLS MATTER 

• Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience 

• Licenses & Authorization You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship 

• Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications 

• Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane 

• Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus 

WHAT WE OFFER 

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future 

• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays 

• Employee Assistance Program Access support whenever needed through our Employee Assistance Program 

• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees 

• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance 

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!