Customer Care & Social Media Project Manager

Additional Required Qualifications

Hours of Work

Minimum 45 hours per week.

Facility

Lak Publix Corporate Office B003

State

Florida

Frequency of Pay

Monthly

Travel Frequency

10%

Minimum Base Pay

5,655

Additional Preferred Qualifications

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration.  Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. 
 
Please do not use your Publix email address when applying.  Once your application has been successfully submitted you will receive a confirmation email.


For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
 

Address

3300 Publix Corporate Parkway

Potential Annual Pay with Bonus

73,515-110,435

City

Lakeland

Other Compensation Information

Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Maximum Base Pay

8,495

Required Qualifications

• Education: Associate’s degree in Communications, Business, Information Technology, Computer Science, Business Administration, or a related analytical discipline OR equivalent experience.
• Experience:
  • Three years of:
    • Performing an analytical function involving critical thinking and advanced problem-solving methods.
    • Managing medium to large cross-functional projects.
    • Documenting requirements, developing presentations, and organizing project activities using the Microsoft Office suite.
  • One year of experience in a customer-facing role, such as a call center, working with a CRM system, or engaging with customers through social media platforms.
• Project Management Skills:
  • Strong understanding of project management methodologies (Agile, Waterfall, hybrid models).
  • Ability to analyze data, perform gap analysis, and develop solution roadmaps.
  • Experience leading cross-functional teams and stakeholder discussions.
  • Strong problem-solving skills, with the ability to navigate complex technical challenges, security concerns, and resource constraints.
• Technical & Digital Expertise:
  • Experience working with CRM tools, social listening platforms, or digital engagement systems.
  • Familiarity with data analytics, automation tools, and system integrations.
  • Skilled in Microsoft Office Suite, including advanced Excel, Visio (for process mapping), PowerPoint (for executive presentations), and Microsoft Project (for project scheduling and tracking).
• Soft Skills & Leadership:
  • Excellent communication skills, with the ability to translate technical requirements into business-friendly language.
  • Ability to prioritize tasks, meet tight deadlines, and work in a fast-paced environment.
  • Strong ability to influence stakeholders, facilitate decision-making, and drive accountability.
• Willingness to work nights, weekends, holidays, extended hours, and be on call 24/7 as business needs required

Preferred Qualifications

• Education: Bachelor’s degree in Communications, Business, Information Technology, Computer Science, Business Administration, or a related analytical discipline.
• Experience:
  • Five years of:
    • Performing an analytical function involving critical thinking and advanced problem-solving methods.
    • Managing medium to large cross-functional projects.
    • Documenting requirements, developing presentations, and organizing project activities using Microsoft Office Suite.
  • Three years of experience in a customer-facing role, such as a call center, working with a CRM system, or engaging with customers through social media platforms.