Sr. Implementations Professional (Shared Services Analyst)

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Implementations Professional (Shared Services Analyst)

About Your Role:

In this role, you will play a crucial role in driving process and efficiency efforts across our multiple Client Implementation teams to ensure strategic and operational alignment with business objectives.  You will be responsible for performing platform-agnostic tasks under our shared services model and streamlining the intake process for new projects within an organization.

What you’ll do:

• Optimizing processes, repeatable tasks, or procedures that enable faster delivery and superior client experiences.
• Developing and implementing operating methodologies that ensure a smooth, professional, and responsive Certification operation.
• Keeping current with trends and issues in the payments industry, advises, counsels, and educates department and management on their impact.
• Providing consultation/expertise on complex projects and other certification/integration activities.
• Identifying potential risks or conflicts in proposed projects and recommending solutions.
• Collaborating with different business units and facilitating discussions to clarify project objectives, scope, and requirements.
• Taking on additional responsibilities as required. These responsibilities may include the creation of documentation, project timelines, assignment and monitoring of automation tasks, and the maintenance of other internal systems or processes needed to support our certification projects.
•  Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• High School Diploma/GED required.
• Background in project management, project coordination or a related field.
• High level of competence with MS Excel, M365 applications, and other productivity/analysis software.
• Experience with process documentation and creating training plans.
• Strong organizational, analytical, & critical thinking skills.
• Ability to manage multiple tasks simultaneously.
• Strong leadership abilities.
• Strong interpersonal skills and the ability to build relationships with other teams and leaders.
• Capable of working in a macro management environment.
• Ability to adapt and work to timelines.

Experience that would be great to have:

• Bachelor’s degree in business highly preferred.
• Payment Products experience is highly preferred.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

 

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas, including but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• ·Unparalleled professional growth with training, development, and internal mobili