Employee Listening Program Manager

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Coinbase is looking for a People Analytics - Employee Listening Program Manager to own our employee survey and listening program.  This role will be responsible for facilitating insights and developing data-driven solutions to enable HR/Business leaders to make strategic people decisions.

If you thrive in an inclusive culture that encourages entrepreneurial spirit and learning from failed projects as much as it values successful ones, this is the right role for you. 

What you’ll be doing (ie. job duties): 

• Lead long-term vision, administration, and governance for employee surveys and listening at Coinbase, and help integrate survey touch points into a holistic view of organizational health and the overarching People Analytics strategy
• Plan and run our quarterly employee engagement survey, including iterating on the questions included, programming the survey in our survey platform, sending communications to all employees and managers, analyzing results, and sharing insights with HR, employees, and senior leadership including Coinbase’s executive team
• Manage employee survey touch points at several key moments in the employee lifecycle (including: onboarding survey, exit survey, internal mobility survey, and more), ensuring that we gather insights at the moments that matter the most
• Consult on ad hoc survey requests, including advising on survey best practices and tools with partners
• Surface survey data in intuitive dashboards for several audiences.  Provide training on how to use survey data and associated tools
• Translate complex findings and data into a compelling and easy-to-understand narrative for audiences of all technical levels
• Use perspectives from both theory and practice to create compelling insights from employee survey data, both independently and through collaboration with other People Analytics Team members and partners
• Provide expertise on topics of surveys, employee listening, and related intersections with People Analytics and the broader People community based on industry best practices

What we look for in you (ie. job requirements): 

• 5+ years of hands-on experience in People Analytics or similar work, with at least 2 years of experience in employee listening and survey analytics
• Strong understanding of survey methodologies, survey design principles, and quantitative and qualitative research including relevant statistics
• Ability to translate business strategy, needs, and priori