Sr. Solutions Architect

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further – working full-time, Monday - Friday, 8am-5pm. More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 650+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally. Join our growing team. You won’t regret it.
The Senior Solutions Architect is the expert level architect responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You are large contributors to product development, advancement, and product lifecycle. 
***This remote position is available to individuals who reside in the following states: CO, FL, IL, IA, MD, MI, MN, MO, MT, NE, ND, NC, NJ, PA, SD, TX, WI, WY, VA, UT

ESSENTIAL FUNCTIONS:

• Develop and maintain expert level knowledge of company products and services, sales processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness.
• Expert in all trainings and certifications offered by the clients in your area of support
• Actively participates in advisory councils for manufacturer peer groups
• Responsible for the laboratory and demonstration environments for the solutions supported
• Large contributor to product development, advancement, and management of product life-cycle
• Takes on the most complex projects offered by Marco, including projects with customization, diverse and complex duties, and projects that require one-off individual solution support. 
• Sell Software solutions and services at established profit goals including prospecting, telemarketing/cold calling and lead follow-up.
• Conduct effective sales presentations and demonstration of Software Solutions products and services.
• Promote cross selling opportunities with other sales divisions, inside sales and other sales support personnel.
• Interface with Sales Representatives to develop solutions for improving customer business processes.
• Conduct new product evaluations and client facing needs analysis to understand solution requirements and develop strategic plan for implementation.
• Engineer the design, installation, support and maintenance of software solutions to completion.
• Design, integrate and maintain network services and protocols.
• Provide post installation customer service and support.
• Prepare proposals, solution recommendation documents and Statements of Work (SOWs).
• Provide on-site client software/hardware training.
• Ensure strong, effective market share of the software solutions products and services by maintaining technical competencies and certifications and attending product training and continuing education.
• Support Marco’s commitment to total customer satisfaction through active participation in the Corrective Action Request (CAR) process including prompt research and resolution.
• Provide sales consultation, design and support to Enterprise Sales Representatives including troubleshooting, conducting research, testing equipment and validating functionality
• Provide customized programming and training to the end users of production print equipment.
• Assist in generating sales leads for Enterprise Sales Representatives.
• Create and maintain training tools and materials to facilitate effective training and support.
• Research and attend necessary self-development raining to remain up-to-date with new and existing products and maintain expert status.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis.
• Upkeep demo equipment and solutions centers.
• Accurately maintain documentation and comply with administrative procedures in a timely basis.

EDUCATION AND EXPERIENCE:

• Associate’s degree and six years of relevant experience; or equivalent combination of education and experience.

LICENSES AND CERTIFICATIONS:

• Should have and maintain certification to the highest level offered of the clients that you support
• Valid Driver’s License, proof of personal insurance and an acceptable driving record.
• Cisco Certified Internetwork Expert (CCIE) certification required.

REQUIRED SKILLS:

• Possess advanced knowledge of network topology and concepts, Server/OS platforms and applications, Virtualized Environments, scanning, OCR and other document management technologies.
• Possess a strong understanding of legacy and current database and printing technology.
• Proficiency with business collabor