Sr. Quality Engineer – Diagnostic Devices and Digital Health Services Global Technical Service Quality

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.  Join our team to help people #SeeBrilliantly!

We foster an inclusive culture and looking for diverse, talented people to join Alcon and we are hiring for a Sr. Quality Engineer – Diagnostic Devices and Digital Health Services Global Technical Service Quality in Lake Forest, CA.

This position is responsible for development, modification, application and maintenance of quality standards and processes applicable to Technical Services. Collaborates with Global Technical Service, Field Service, Digital Service Operations and Equipment manufacturing teams to ensure quality standards are in-place and applied in respective operational environments. This position will primarily support Alcon’s Diagnostic Devices and Digital Health Suite of products.

Major Accountabilities:

• Quality engineering subject matter expert within Alcon Global Technical Service organization.

• Collaborates on development and refinement of Global Technical Service and Digital Health processes to streamline operations and enhance compliance and operational efficiencies. Ensures performance and quality of products conform to established standards and agency guidelines resulting in exceptional customer experience.

• Drives continuous improvement of Technical Service Business and Technical processes.

• Champions technical investigations of product and process quality issues. Ensures corrective measures comply with applicable standards and support high-level product performance requirements.

• Leads development and provides guidance on equipment, process, and software verification and validation.

• Devises, qualifies, and implements procedures used for inspection and testing of Alcon surgical equipment, sub-assemblies and related Alcon products.

• Develops methodology to measure key compliance and quality metrics for Global Technical Service.

• Provides support as subject matter expert for internal audits and external audits and inspections.

Key Requirements/Minimum Qualifications:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)

• The ability to fluently read, write, understand and communicate in English

• 5 Years of Relevant Experience

• Work hours: M-F, standard

• Travel Requirements: Up to 10%

• Relocation assistance: no

• Sponsorship available: no

Preferred Qualifications/Skills/Experience:

• Bachelor's Degree in an Engineering, Computer Science, Mathematics, Physical Science discipline, or equivalent years of directly related experience.

• Experience in Quality Operations/ Manufacturing/ Engineering/ Field Service in relevant GMP industry. Medical Device or Healthcare preferred

• Experience with MS Office, Excel, PowerPoint, Visio, MS Teams, SharePoint, MS Project or other Project Management tools and SAP.

• Excellent verbal / written communication and customer service skills.

• Experience with Basic Networking, EHR/EMR, DICOM, and cloud technology management.

• Proven leadership, project management, effective decision-making capabilities, strong analytical, problem solving and negotiation skills.

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Total Rewards

Alcon’s Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value.  The first layer of our rewards program is compensation.  We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population.  Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness.  To learn more about Alcon’s Corporate Social Responsibility including our Total Rewards,