Senior Technical Account Manager, Commercial

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

The Technical Account Manager (TAM) team is responsible for providing strategic technical guidance and architecting custom solutions for our clients, ensuring that they’re leveraging our products as effectively as possible. This role aims to increase client satisfaction and revenue through retention. You will handle project-based technical post-implementation needs as defined by CSMs, scope out use cases and custom configurations, and offer creative technical solutions supported by bespoke documentation to Alloy clients.

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter. 

What you'll be doing

As a Senior Technical Account Manager, you will act as a trusted technical resource for client projects once their initial implementation is complete. Partnering with the Client Success Manager, you will help clients use Alloy products to achieve and exceed their goals, and implement new and complex use cases. You are both highly technical and a skilled relationship builder. You are comfortable in front of a variety of audiences, from explaining Alloy’s best practices to a bank’s compliance team, or mapping an API flow on a whiteboard with their product teams. Alloy’s post-sales process is highly consultative and requires our team to be flexible, creative, and empathetic.

You will be:

• Working closely with Client Success Managers on any highly technical client projects and use cases, scoping an end-to-end solution for their business and development teams to implement in order to maximize their usage of their product/s
• Conducting technical and architectural overviews of client needs to propose Alloy product solutions
• Acting as an expert advisor on the data vendors Alloy integrates with
• Creating and delivering usage audits on a regular cadence to support QBR delivery
• Helping clients to integrate Alloy's API and web/mobile SDKs
• Supporting the development of regular client reporting, technical documentation and FAQs, and optimization suggestions 
• Serving as liaison between Alloy developer teams and CSS teams 
• Providing occasional client-facing workshops and webinars to help develop understanding of key technical concepts
• Being a part of a client production readiness and supporting production launches (these occasionally occur outside of 9a-5p hours)

Who we’re looking for

Alloy is looking for a Technical Account Manager with 5-7 years experience implementing and supporting complex technical products with a strong desire to work in a post-implementation, client-facing role. 

You are:

• Hands-on, passionate and creative problem solver with the ability to lead clients to success
• Excellent communicator and presenter able to gain diverse audience confidence and buy-in
• Ability to build a deep understanding of a client's needs and guide them to a technical solution
• Proven success in problem-solving with and for clients with a variety of requirements and technical ability levels 
• Passion for learning new software, tools, and technologies
• Experience in fraud & compliance for financial institutions is preferred but not required
• Able to travel 2-4x a year for client engagements
• Previous software development experience in one or more of the following areas is preferred:
  • REST APIs
  • Backend languages (Node.js preferable)
  • SQL (PostgreSQL preferable)
  • Web development (JavaScript, HTML/CSS, React)
  <