Senior, District Manager - NYC

About Bluemercury:

With 178 locations across the country and growing, Bluemercury pioneered a client-first service model that emphasizes hyper-personalized, high-quality beauty interactions. The leading luxury beauty destination and Macy’s, Inc. nameplate offers a highly curated and premium product assortment across a range of categories, Bluemercury helps people discover their unique self by shining a light on what makes them wonderfully distinctive. As Bluemercury continues to evolve, it remains committed to its original intent to serve people and embrace its purpose to be the ultimate specialist in the beauty of every individual. For more information, please visit www.bluemercury.com.

Job Overview:

This position is responsible for exemplifying Bluemercury’s customer service philosophy at the store level, maximizing revenue and providing a high standard of customer service and operational excellence. You will lead a team of knowledgeable, well-trained, enthusiastic and customer focused sales and spa associates. This role oversees 6-15 stores and direct reports and reports to the Regional Director. 

Key Responsibilities:

Leadership Responsibilities

• Manage District profitability by maximizing revenues and validating that accurate cost controls are in place.
• Drive results by communicating with Store Managers, Retail Sales and Spa team virtually and in store. 
• Strategic Business Planning- partners with regional leadership to execute district strategies and develops plans to improve performance.
• Coordinate and supervise execution of vendor events, Grand Opening activities, and customer appreciation events.
• Responsible for accurate and timely reporting of sales results, inventory management and communication of any issues that disrupt the smooth flow of operations.
• Manages and nurtures external vendor relationships within the store environment.
• Plans time to devote 80% of the week to be in stores working with Store Managers and Sales Associates; 20% of time devoted to administrative responsibilities that support the smooth flow of operations.
• Partner with cross-functional teams including Marketing, Merchandising, HR, Store Operations, and EDU to drive district performance.
• Act as the 'voice of the field', providing feedback on business needs.  
• Drive growth of proprietary brands (M-61, Lune + Aster) through focused selling behaviors, team education, and client engagement.

People Responsibilities

• Responsible for planning staffing levels at district and store level utilizing budgeted payroll for optimal service and sales.
• Contributes to a positive and engaging company culture that celebrates our values and expectations.
• Responsible for recruiting, interviewing, and hiring Area Managers, Store Managers, Sales Associates and Spa staff.
• Responsible for onboarding administrative tasks and onboarding training of new hires.
• Responsible for performance management- ongoing coaching and development, accountability and performance review of Store Managers, Sales Associates and Spa Staff.
• Responsible for talent development, to ensure internal development paths are available and achieved.
• Must be a strong partner to Human Resources to ensure compliance and adherence to labor laws.

Operational Responsibilities

• Responsible for overall operational execution at the store level.
• Ensures execution of Bluemercury policies and procedures in each store.
• Ensures adequate and timely schedules are written for efficient and optimal execution.
• Executes regular compliance audits, ensures deadlines and due dates are met.
• Communicates needs and concerns consistently with corporate cross functional partners.

Client Responsibilities

• Model and uphold Bluemercury client service philosophy of friendly, honest expertise supported by outstanding service and sampling.
• Model the Bluemercury mission in all interactions with internal and external customers.
• Responsible for a high level of execution in Customer Service, Staff Management, Training and Development, Product Knowledge, Visual Merchandi