Senior Manager/Director, People Operations (Hybrid)

WHO WE ARE

We’re redefining what it means to be a guest by offering day access to luxury hotel experiences, like breathtaking pools, private beaches, deluxe spas, and much more, so that people can escape–without leaving town. If you’re moved to contribute to our mission, we’d love your help.

Our growing team of innovative tech and hospitality experts has so far partnered with more than 900 leading hotels and resorts including Ritz-Carlton, Four Seasons, Westin and Fairmont. We’ve connected over 1.6 million people with relaxation and luxury in their own neighborhoods, making rest more mindful, togetherness more meaningful, and escape more accessible. Fresh off a Series B $26M raise, co-led by Declaration Partners and 14W, this milestone enables us to collaborate with an ever-growing number of luxury hotels and resorts worldwide.

Requirements

WHAT IMPACT YOU CAN MAKE

We’re looking for someone who is really excited about harnessing the capacities of hospitality tech to do nothing less than redefine what it means to be a guest.

The Senior Manager / Director of People Operations (Ops) will lead and oversee the overall employee experience at Resort Pass - from human resources, to partnering with the talent team, benefits, training, employee engagement and performance management. This role will serve as the first point of contact for everything people-related. This role will serve as a thought leader on key areas such as diversity, equity, inclusion and belonging. They will act as an advisor to develop and implement programs that support and enrich its people and teams.

We are looking for someone who will be able to come into our NYC office 2-3 times per week.

YOU MAY BE THE IDEAL CANDIDATE IF…

If you don’t meet 100% of the below qualifications, please still consider applying. We believe in a holistic approach when evaluating talent for our team.

• 8+ years of experience across people operations, human resource business partnering and related areas

• Build a positive work environment for all colleagues – from onboarding, to training and promotions, through to exit
• Lead, educate and train the wider team on people issues and HR disciplines to enhance performance
• Create and manage a best-in-class onboarding experience in partnership with leaders and managers across the company
• Lead and conduct performance management processes and internal tracking system to monitor adherence and provide support to improve adoption and implementation of key performance management programs
• Collaborate with executive leadership on workforce planning and resource allocation

• Engage in strong discussions to find the best solutions in a complex, matrixed environment
• You have proficiency with standard human resources policies and procedures including remote and multi-state HR employment laws

WHY YOU MAY BE EXCITED ABOUT US

• We’re on a mission to redefine what it means to be a guest by offering day access to luxury hotel amenities–this is a truly revolutionary project, which excites and motivates our team daily.
• We’re a small but very dynamic company, so there’s incredible ownership and opportunity for collaboration.
• Our CEO, Michael Wolf, has a proven track record and just raised 26M Series B, co-led by Declaration Partners and 14W.
• ResortPass is beloved by users, partners, and investors alike.
• As a marketplace startup, we’re leading the charge in hospitality tech and leisure.
• People who work here genuinely like spending time together!

The base salary for this role will range from $130,000 - $175,000 per year, commensurate with experience.

Benefits

• Health, Dental & Vision: We're deeply invested in health, well-being, and pleasure. We proudly offer best-in-class, comprehensive insurance plans.
• Stock Option Plan: we offer employees the opportunity to become part-owners in our mission. Let’s redefine what it means to be a guest, together.
• Join a fun, collaborative, and dynamic team and a vibrant company culture. From team lunches to work huddles and social gatherings outside of the office—pool time, anyone?—we value our time together.
• Compensation will be a mix of salary and stock options
• Hybrid position, values being in-office 2-3 times per week
• Unlimited Paid Time Off (PTO): Enjoy life away from work, be inspired, and fully recharge with unlimited paid time off.
• Annual ResortPass credit: Our mission is to bring delight and comfort to people every day–including employees. Access to private beaches, deluxe saunas, awesome pools, and much more.