DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Child Support Services (DCSS)
Location is Based on Closest Client-Facing Office to Successful Candidate's Arizona Residence

Salary: $41,000.00 - $46,778.16 

Grade: 19

Closing Date: July 27, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Specialist Senior - Unit Lead. This position is responsible for functioning as unit lead for a group of employees in the application of Child Support Program rules, regulations, policies and procedures.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

- Provide training and coaching to Child Support Specialists.
- Troubleshoot difficult and complex cases.
- Carry a small caseload.
- Under limited supervision, may oversee and provide team assignments.
- Assist with annual compliance reviews.
- Provide outreach, training and technical assistance as needed.
- Participates and performs related work as required.

Knowledge in:
- Strong understanding of leadership principles and practices.
- Child Support case management.
- Office practices, rules and policies governing confidential information and privacy.

Skills in:
- Excellent communication (both oral and written); presenting information in both 1:1 and group settings.
- Team building tools and techniques.
- Experience maintaining and organizing a caseload.
- Proficient in analyzing data and accurately updating automated information and case management systems.
- Interviewing techniques to obtain information.
- Experience collecting or recovering expenses, repayment, fees or obligations.

Ability to:
- Determine the appropriate Child Support Program actions needed; improve performance.
- Multi-task and thrive in a fast-paced, performance driven environment.
- Meet performance measures and data reliability goals.
- Establish and maintain effective working relationships with staff members and leadership while maintaining a high level of diplomacy, confidentiality, neutrality, and professionalism.

The ideal candidate for this position will have:
- Minimum of one (1) year of experience in a child support role
- Skills in leadership; case management; investigative research and analytical ability; court order interpretation.

- Successfully pass background and reference check; employment is contingent upon completion of the above-
mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
- Ariz