Data Center Operations Training and Development Senior Specialist

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary

In this individual contributor leadership role, you will coordinate and deliver training for operations personnel in a 24/7/365 critical facility environment.  This includes being an ambassador for Equinix culture and values: Serve Others; Open your mind; Open your heart; Keep your promises; Be an energy supplier; Find a better way; Keep growing; Put we before me, and Speak up, Step up. 

Key Responsibilities 

Lab Management

• Develop and maintain documentation for lab exercises and configurations

• Maintain and configure data center training lab equipment to include cooling and power infrastructure, networking hardware, and servers

• Ensure lab availability, functionality, and safety for training sessions

• Manage lab inventory, procurement, and maintenance schedules

• Coordinate with vendors for repairs, replacements, or new technology acquisitions

• Implement upgrades and technology refresh to align with current data center trends

• Manage all projects associated with the lab environment to include initial build out and expansion as well as all associated budgeting requirements

• Track lab usage, performance, and collect feedback to improve lab functionality and user experience

Internal Training Programs

• Develop and facilitate training for Equinix Customer Operations and Critical Facilities professionals

• Monitor training outcomes and adjust programs to improve effectiveness

• Support cross functional teams in integrating training into broader data center operations

• Coordinate and deliver training to operations personnel in onsite and virtual settings

• Work with cross-functional stakeholders to ensure alignment on content creation

• Technical content creation including training videos, documentation

• External Training Requirements

• Assess external training needs for employees to align with organizational goals

• Develop and manage a budget to encompass all external training requirements

• Coordinate with external training providers to deliver certifications and compliance training

• Ensure compliance with industry regulations and standards through training initiatives

Qualifications

• Experience mentoring and training skilled professionals in a 24/7/365 critical facility environment 

• Extensive knowledge in network and equipment platforms, systems, and circuits 

• Extensive knowledge of MEP systems used throughout a data center environment

• Focus on training based on standard operating procedures

• Strong technical troubleshooting skills 

• Ability to translate technical information into content that can be understood at many different levels

• Previous experience in a Data Center or Critical facility environment

• Passion for developing technical and interpersonal skills of team members 

• Understanding of adult/professional learning theory 

• Proficiency in Power App is a plus