Assistant Community Manager - Henry Greene

Description

Principal Objectives of the Assistant Community Manager

Property Management: The Assistant Community Manager assists the Community Manager in leading and supervising property operations, financial activities, regulatory compliance, and guides interactions with all stakeholders – residents, HGPS corporate personnel, regulatory agency officials, clients, community officials, vendors, and customers on the property. The Assistant Community Manager possesses a passion for customer service that inspires associates and vendors to deliver the highest quality product, comprehensive services, respect, and hospitality HGPS customers expect.

Client Service: The Assistant Community Manager is responsible for ensuring the delivery of excellent client service.

Requirements

Requirements for the Assistant Community Manager

Education/Training

• High school diploma or equivalent combination of education required.
• For affordable properties regulated by the Department of Housing and Urban Development (HUD) or a state finance agency, industry designations such as COS, HCCP, TCS, SHCM, C3P are strongly encouraged.

Experience/Skills

• A minimum of 3 years’ experience in property management
• Valid driver’s license in the state of residence
• Proficiency in Microsoft Excel, Word, or other property management software (Yardi, RealPage, AMSI, MRI, Entrata).
• For affordable properties regulated by HUD or a state agency, proficiency in understanding the compliance requirements of the specific housing programs(s) in place on the assigned property.

Special Requirements

• Positive attitude and customer service focus
• Sales, leasing, and marketing ability
• Experience in social media and technology
• Skills in time management, organization, problem solving, and judgment
• Keen attention to detail and accuracy
• Strong written and verbal communication skills
• Flexibility to work weekends, overtime, and in cases of emergency
• Stress tolerance in a fast-paced environment

Essential Functions for the Assistant Community Manager

Client Service

• Ensure the delivery of excellent client service
• Compile information for clients and owner reports accurately and on time
• Respond in a timely fashion to questions, correspondence, e-mails and phone requests from clients, lenders, investors, contractors, vendors, and regulatory agency personnel
• Anticipate resident needs and promptly respond to them
• Treat all customers, visitors, vendors, and associates with respect
• Ensure best-in-the-industry response times to unit issues, repairs, and resident needs
• Work through resident disputes in a fact based and solution driven way

Marketing/Sales/Leasing

• If applicable, develop, implement, and monitor marketing plan for the lease-up of the property that maximizes lease up pace, net revenue of the property and client requirements
• If the property has a regulated housing program, ensure that all eligibility requirements are met for applicants and residents.
• Generate a sustaining flow of qualified prospective residents
• Regularly conduct marketing surveys to be aware of competitors’ activities in the surrounding marketplace and make recommendations based on survey analysis
• Show and lease apartments
• Achieve and maintain designated occupancy goals / objectives
• Create and monitor occupancy and associated reports in order to monitor traffic and closing performance
• Participate in community affairs and maintain positive public image for the property

Customer Retention

• Develop, implement, and monitor marketing strategy to maximize resident retention
• Develop and implement positive resident relations program for the community
• Respond to resident needs and input
• Resolve any conflicts between residents and address issues promptly

Staffing Responsibilities

• Assist Human Resources with employee issues following company policies
• Hold staff accountable to the highest standard of customer service and to meet their job requirements
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
• Develop and delegate improvement plans for operations and review performance of management team
• Recruit, train and develop qualified talent