Senior Case Manager – Patient Services, Subject Matter Expert

Kyowa Kirin is a fast growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four areas of unmet need: oncology, nephrology, immunology and CNS/movement disorders. The North America organization includes three offices (in New Jersey and California) that focus on drug discovery, product development, and commercialization. Together, we work as a close-knit team to understand clinical needs and advance innovations that can have a profound impact on patient lives.

Summary of Job:

The Senior Case Manager– Subject Matter Expert (SME) will be responsible for working within the Patient Services team to support day-to-day operations via expertise in processes and systems. The Sr. Case Manager - SME will work collaboratively with internal and external stakeholders to ensure adherence to Kyowa Kirin Business Rules, Standard Operating Procedures, and systems operations. Additionally, this role may have responsibility for owning operational communications and processes with external vendors and partners.

Essential Functions:

• Develop Subject Matter Expertise in Business Rules and Standard Operating Procedures
• Expert in Patient Services Technology Systems functionality, user interface
• Awareness of downstream implications to data reporting as it relates to Patient Services System management
• Monitor case-level updates by other team members to ensure adherence to Patient Services standards
• Provides real-time feedback to other team members to support process, system adherence requirements
• Attends regular meetings with business and IT teams related to process, system updates
• Train team members on updates to process, system
• Assists in managing caseload in a timely and efficient manner, as defined by KPIs (Key Performance Indicators)
• Identifies trends regarding team challenges with processes, workarounds, etc.
• Support decision-making related to process, and system updates based on expertise
• Builds and maintains compliant relationships with internal and external stakeholders, including sales, market access, and specialty pharmacies to support the patient’s treatment journey
• Follows all requirements associated with compliance with program guidelines and relevant regulations, including HIPAA and patient privacy

Job Requirements:

Education

Bachelor’s degree or equivalent work-related experience

Experience

• 5+ years of industry experience in pharmaceutical or biotech Patient Services
• Case Management experience required
• Rare disease experience required 

Technical Skills

• Proficient in MS Office Suite
• Salesforce.com preferred

Non-Technical Skills

Keen interest in processes and systems. Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change the course of action quickly. Strong interpersonal and communication skills. A strong work ethic is required. Detail-oriented and excellent follow-through. Has the ability to flex and deal with ambiguity in a dynamic, fast-paced, high-growth environment. Has a passion for personal learning and development to be able to grow with the company. Cultural sensitivity and ability to develop consensus within a multinational organization

Participates in regularly scheduled team meetings; recognizes opportunities for improvement, brings solutions to any barriers                      

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

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