Sr. Workplace Experience Coordinator

Job Title

Sr. Workplace Experience Coordinator

Job Description Summary

The Workplace Experience Coordinator is a workplace ambassador, and a key member of the Cushman & Wakefield onsite account team for the client.

This individual shall provide a positive experience at the client’s offices, ensuring service excellence and enhanced experience for the users and occupants within the workplace. The purpose of this position is to support the facilities organization at a specific facility, set of buildings, or campus environment.

The Workplace Experience Coordinator will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client’s workplace priorities.

The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment. We are looking for a collaborative, energetic self-starter who will thrive in situations where they can interact with and help people.

Job Description

General

• Serve as the first point of interaction with employees and visitors, offering friendly service to those entering the office.
• Serve visitors by greeting, welcoming, security sign in and directing them appropriately. Notifies company/client personnel of visitor arrival.
• Maintain the reception, pantry, kitchen, print, and mother’s room areas, with daily walkthroughs, keeping these locations stocked, clean, and free of clutter.
• Assist in planning and coordination of onsite events- including confirmation of set up and take downs and that clean-up is completed and appropriate coordination with conference rooms support, AV, and job scheduling, engaging with the appropriate team or vendor when applicable
• Ensure company policies are followed and partner with other campus locations for seamless, consistent service delivery.
• Track and report on all expenses related to workplace experience, ensuring cost-effectiveness while maintaining quality.
• Anticipate and plan for upcoming visitor influxes.
• Partner with Security for package and mail handling.
• Be the primary point of contact for building wide notifications and assist in coordinating maintenance/repair needs and ensure appropriate leaders are notified of office disruptions.

Pantry/Kitchen and Office Supplies Management

• Establish a list of pantry/kitchen snacks, office supplies, cleaning supplies, to be ordered regularly
• Establish and monitor the threshold level of inventory to ensure timely reordering
• Master the supply ordering system, reconcile, and recognize the receipt of goods and approve related invoices
• Restock supplies daily or as needed.

Events and Conferences

• Coordinate conference room space, invitations, catering, and other event planning activities as needed ensuring safety, compliance with building rules, and appropriate conference room & job scheduling.
• Coordinate lunch programs as requested.
• Organize/assist with internal meetings and events as required.
• Act as primary point of contact for site-wide event planning and coordination.
• Maintain a positive and organized hospitality experience at the campus.

Information Management

• Meet regularly with team – both on site and nationally, to develop and improve upon the program of services
• Monitor CMMS to resolve questions or assign work as necessary
• Provide high-touch support to employees in the workplace. This includes providing employees with tools, support, information and wayfinding to move about the office safely.
• Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and employee ready.
• Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette. <