Market Development Associate - Network Building

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! 

Summary:

We are actively hiring a full-time Market Development Associate to join our Growth team. The Growth team is responsible for client acquisition, expansion, and customer retention, for our provider and payer customers, which include, but are not limited to, health systems, health plans, post-acute providers, and primary care groups. As Market Development Associate, you will be responsible for building and engaging our post-acute network, a critical growth and retention driver for Bamboo Health’s customers. This role will report to the Vice President of Health System and Community Growth.

What You’ll Do:

• Ensure post-acute organizations are engaged and contracted in a timely manner to support consistent YoY growth.
• Collaborate with Growth Market Development Directors to identify and prioritize critical network gaps proactively.
• Create and execute sustainable strategies for continuous network outreach and growth.
• Support cross-functional efforts to improve efficiency of end-to-end post-acute contracting and onboarding process.
• Support post go-live engagement when needed.
• Support Reseller contracting and communications.
• Manage an independent book of long-tail, low-touch customers through escalated support, product-specific knowledge and delegation.
• Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
• Stay curious about emerging AI tools and how they can streamline or enhance work within your function.

What Success Looks Like…

In 3 months…

• Understand Bamboo Health’s mission, vision, and product suites.
• Clearly articulate Bamboo Health’s technology, features, and functionality.
• Fully own post-acute contracting process.
• Independently pitch and demo our post-acute products.
• Establish working relationships with the Growth and cross-functional teams.
• Begin proactive analysis of Bamboo Health’s current post-acute network and gaps.
• Share one use case or insight from trying out an AI tool (e.g., ChatGPT, CoPilot, Zapier) with your team or manager.

In 6 months…

• Possess an in-depth understanding of Bamboo Health’s customers and post-acute use cases.
• Continued ownership of post-acute contracting work, with opportunities identified for improvement.
• Establish working relationships with cross functional teams.

In 12 months…

• Fully manage all network build projects and execution of core tasks.
• Create measurable and consistent increase in PAC network growth.
• Identify and own cross-functional process improvement efforts.

What You Need:

• A mission-driven focus with a passion for spearheading change.
• BA/BS degree is preferred.
• 1-2 years professional experience in Healthcare (Health IT a plus).
• Strong organizational and project management skills.
• Experience in sales or customer service role preferred.
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
• A forward-thinking, curious mindset with an openness to experimenting with new technologies.
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
• Ability to work effectively in a remote-first environment, ensuring high-quality v