Business Analyst III – Digital Customer Assistance Portal (DCAP)

Work Location:

United States of America

Hours:

40

Pay Details:

-

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

This role will provide business support, control function development, monitoring and oversight of customer facing digital online portal as part of US Customer Assistance.  Analyst will proactively identify issues and opportunities for the portal by analyzing data via Excel, SQL, Splunk and/or other analytical tools. Analyst will identify root causes of issues and tracking all issues to resolution.  Analyst will maintain business system documentation of the portal including a full suite of test cases and coordinate and Lead testing initiatives for the portal. The analyst assists in the development of requirements for new functionality for the portal and other projects.

Depth & Scope:

• Works independently but receives assistance/coaching from more senior levels
• Coaches other team members, as appropriate, within area of expertise
• Identifies, develops, and maintains key linkages with business partners including the retail product management, retail distribution, commercial banking, support services and North American business partners such as TD Wealth Management, TD Ameritrade and TD Insurance
• Helps senior management by giving insightful and pro-active reporting and analysis and various corporate and business line initiatives
• Works with line of business team members/ resource
• Resolves issues and problems by conferring with staff, management, other internal departments, outside contacts as necessary
• Works cross-functionally as required to drive strategic initiatives and improve processes
• Adds financial value to company by analyzing company data to identify and recommend initiatives that positively and materially impact the financial results of the company

Education & Experience:

• Bachelors degree or progressive work experience in addition to experience below
• 3+ Years of related experience
• Excellent communication skills
• Excellent problem-solving and decision making skills
• Exceptional active listening skills
• Proven ability to meet deadlines while simultaneously working on multiple projects

• Adept in the use and development of SQL, other data management software applications
• Engages in projects to develop required solutions for new functionality; develops test cases and participates in testing.
• Agile and PDLC project methodologies experience helpful
• Collaborates with internal business partners in evaluating controls and monitoring of digital experiences identifying areas of opportunity and growth for the portals
• Maintains Business System Documentation of work performed

Preferred Qualifications:

• Adept in the use and development of SQL, other data management software applications
• Engages in projects to develop required solutions for new functionality; develops test cases and participates in testing.
• Agile and PDLC project methodologies experience helpful
• Collaborates with internal business partners in evaluating controls and monitoring of digital experiences identifying areas of opportunity and growth for the portals
• Maintains Business System Documentation of work performed

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

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