Sr. Manager, Sales Training & Client Experience

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live. 

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.  

About the Role
The Sales Training & Client Experience Senior Manger plays a critical role in driving field performance through designing and implementing immersive learning programs that translate into results. This person will be responsible for delivering high-impact training programs that enhance selling behaviors, elevate the client experience, and build long-term customer loyalty across our showrooms and specialty retail partners.

We’re seeking a seasoned retail leader who has strong sales and selling experience, someone who started as a top-performing sales associate and grew into a leadership or training role by mastering both selling and coaching. This individual must be a proven sales leader, learning strategist, facilitator, and program builder who understands the art and science of transferring skills in a customer-first retail environment.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT.  

Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

Training Strategy & Instructional Design

• Design and implement innovative advanced selling skills programs focused on a relationship-driven, clienteling approach that is tailored to support extended sales journeys, enhancing conversion rates, increasing average order value (AOV), and driving quote-to-sale success.
• Develop training initiatives to ensure retail teams deliver consistent, high-quality customer experiences across all touchpoints, from product demonstrations to closing the sale and  post-purchase care.
• Equip teams to articulate the unique value of Lovesac products and integrate emerging trends into the customer engagement process.
• Support the integration of new product innovations, services, and sales strategies into training programs to support successful launches and adoption.
• Pilot, test, and refine training initiatives using insights and performance data to ensure maximum ROI and scalability.
• Regularly assess the effectiveness of training programs through KPIs and field feedback, iterating quickly to optimize results.
• Partner with external vendors, including trainers, instructional designers, and content developers, to deliver high-quality training solutions that meet business needs.

Sales Coaching & Skill Transfer

• Coach showroom leaders and associates to build relationships, drive advanced selling expertise, deliver remarkable customer experiences and confidently upskill teams to consistently guide customers from discovery to purchase.  
• Lead design of digital learning programs and facilitate field development programs that inspire performance and build confidence.
• Serve as a subject matter expert on customer journey best practices, integrating tools and behaviors that drive sales, conversion, and client retention.
• Re