Sr. Business Analyst Salesforce Channel Partners

General information

Country United States City Remote Location Job ID 41289 Department Information Technology Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type Remote

Description & Requirements

Infor is seeking a Salesforce Senior Business Analyst to join our team. This role involves working collaboratively with cross-functional teams to analyze business needs and implement Salesforce solutions that drive value creation. The ideal candidate will play a pivotal role in enhancing our Salesforce capabilities, ensuring data integrity, and optimizing our account hierarchy, territory management strategies and will be highly motivated by the opportunity to make impactful contributions and drive meaningful change within the organization and create long term value.
A Day in the Life Typically Includes:

• Lead the enhancement and optimization of our existing Salesforce solutions related to Accounts and Contacts, Data Governance, and Territory Management.
• Gather and document business requirements from key stakeholders and translate them into detailed functional specifications for Salesforce solutions. 
• Ensure data accuracy, consistency, and security across Salesforce. Enforce data governance policies, procedures, and best practices. 
• Collaborate with sales leadership to refine and implement effective territory management strategies
• Develop and maintain detailed documentation, including use cases, process flows, functional specifications, business process maps, and user stories.
• Create detailed deliverables such as business process maps, user stories, wireframes, and mockups to guide development and implementation.
• Work with developers to translate business requirements into technical specifications and to ensure timely and accurate delivery of solutions leveraging Salesforce best practices and optimizing the platform usage.

Basic Qualifications:

• Experience as a Salesforce Business Analyst or similar role.
• Experience with Salesforce clouds – Sales, Marketing, etc.
•  Experience in defining business requirements, conducting gap analysis, and translating business needs into technical specifications.
• Experience in Salesforce integrations, including APIs, middleware, and third-party applications.
• Experience in designing, implementing, and managing Salesforce integrations with various systems, such as ERP, CRM, marketing automation tools, and other enterprise applications.
• Use of Salesforce integration capabilities, Web Services, and AppExchange products.
• Experience in Salesforce customization and configuration, including custom objects, workflows, validation rules, and page layouts.

Preferred Qualifications:

• Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, or Salesforce Certif