General Manager | Phoenix , AZ

About Moove

At Moove AV, we’re on a mission to make the world safer by enabling autonomy in transportation. Partnering with industry leaders like Waymo, we’re redefining fleet management and driving the commercialisation of autonomous vehicles.

We’re expanding globally and seeking passionate, innovative professionals to join our journey. If you’re ready to be at the forefront of cutting-edge technology and help make mobility safer, more efficient, and accessible, we want to hear from you!

About the Role

The role of RHO is a leadership position that entails overall responsibility for managing and driving operations, with a focus on ensuring road-safety of the fleet, availability of vehicles, efficiency of overall operations and the management and performance of the team. You will be tasked with building and leading teams from Ride Hailing Operations (RHO), Fleet Development & Readiness (FDR), and the Incident Response Team (IRT) in order to meet our ambitious goals.

What You’ll be Doing

Owning the day-to-day operations execution in order to drive maximum availability of our fleet:

• Own and manage the P&L, including a specific focus on driving cost efficiencies and opportunities to drive operational excellence

• Overall responsibility and management of vehicle fleet and infrastructure, including identification of new infrastructure to support fleet expansion

• Plan, process, and execute approved vehicle deliveries from our AV Partners

• Drive the performance of the fleet working to core KPI’s reflecting our vehicle availability and readiness

• Write the operations playbook, implement core process, hold team members accountable to performance against SOP’s, building on Kaizen frameworks and processes

• Ensure fleet operations are in compliance with local and state rules and regulations.

• Ensure vehicles are maintained properly, including registering and licensing of all vehicles under your management.

• Liaise with our AV Partner as the operational owner, and owning the strategic partnership

• Handle escalations and managing conflict resolutions with our AV Partner to the highest degree of satisfaction

• Comply with AV Partner’s environmental standards - acting as the ultimate custodian for safety, and building a safety culture

• Manage any outsourcing partners

Leading a high-performing team and demonstrating strong leadership abilities by::

• Designing your organisation for stellar performance; building and managing high calibre teams that are engaged and productive

• Scaling Moove's AV’s business operations by leading daily, weekly, and monthly operations calls

• Establishing mechanisms and forums for reporting and tracking progress against key business metrics for company wide consumption

• Designing and managing a business performance scorecard and team/individual performance targets

• Liaising with peers and cross-functional teams within the company to share knowledge and optimise operations.

What You will need for this position

• Strong preference for someone who is experienced with Kaizen framework and processes

• Analytical mindset and first rate problem-solving skills

• Familiarity with and strong preference to use AI tools to run operations and solve problems rather than hiring headcount

• Availability and willingness to work outside of normal office hours

• A relevant Degree with preference shown for but not exclusive to Fleet/Mobility/Logistics/ Engineering/Operations/Operations Management.

• Prior team leadership experience is a must with examples of building/growing high performing teams

• Ideally 10+ years of similar experience in operations across EV fleet, logistics or supply functions

• Excellent verbal and written communication skills with the ability to simplify complex concepts and present at all levels within the organisation

• Strong