Senior Manager, Program Manager/Product Owner

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

This role is a work from home/remote position and can be based anywhere in the United States.

Are you ready to make a difference in someone’s life and have a career with purpose? Join the Interoperability team with Aetna, a CVS Health company.

As a Senior Program Manager for Interoperability, you will be responsible for product post-production support of the electronic exchange of clinical data, with a focus on accelerating federal regulations. You will be working in a highly collaborative environment to support product vision with a clear focus on providers, customers, regulatory and end-user needs.  You will assist with program strategy, and portfolio and planning initiatives.  As part of the Interoperability team, you will work collaboratively with Business, Clinical, Architecture, Compliance, IT, and Legal to deliver technologies and processes that comply with government regulations and advance our strategy for electronic clinical data exchange.  The desired candidate will have proven experience as a seasoned project manager, with experience leading in a SAFE Agile environment and strong knowledge of working in a product life cycle in the healthcare industry. A successful candidate is comfortable working independently in an ambiguous, changing environment.

Additional Responsibilities Include:

• Leading and Managing Teams:  Supervise and guide technical staff, develop project plans, and ensure team accountability. 
• Problem Solving and Incident Management:  Address production issues, troubleshoot problems, and resolve incidents efficiently. 
• Process Improvement:  Identify and implement process improvements to enhance production support efficiency and effectiveness. 
• Collaboration and Communication:  Work effectively with developers, testers, project managers, business subject matter experts and other stakeholders to ensure seamless collaboration and clear communication. 
• Performance Monitoring and Reporting:  Track key performance indicators (KPIs) and report on production support performance. 
• Strategic Planning:  Contribute to the development and implementation of program strategy that aligns with business needs. 
• Vendor Management:  Work with internal and external IT hardware and software vendors to ensure that organization needs are met effectively. 
• Leadership and Supervision:  Guide and support team members, provide mentorship and development opportunities. 
• Documentation and Knowledge Sharing:  Document procedures, processes, and solutions to ensure effective knowledge transfer within the team. 
• Policy and Procedure Development:  Develop and implement production support policies and procedures to ensure consistency and compliance.

Required Qualifications:

• 7-10 years or more of healthcare experience
• At least 3 years of Product Owner, Scrum Master, and/or Business Analyst experience
• At least 3 years of experience as a Project Manager and/or Program Manager with a proven track record of managing complex projects
• Executive presentation skills and knowledge of PowerPoint
• Ability to effectively coordinate multiple projects simultaneously with competing priorities
• Demonstrated ability to manage complex data sets
• Demonstrated critical thinking and problem-solving skills
• Excellent oral and written communication skills

Preferred Qualifications:

• Medicare, Medicaid or Individual Health Plan experience.
•  Experience with HEDIS, revenue integrity business and prior authorization
• Knowledge of federal regulations and compliance requirements for government business
• Process mapping and discovery experience

• Certification in SAFe Agile methodology or Project Management Professional
• Working knowledge of SQL

Education:

Bachelor's degree from an accredited college or equivalent work experience is required

Business Overview:

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health.  We are working to transform health care through innovations that make quality care mor