Senior Program Manager

Unissant, Inc. is an innovative solutions development and consulting company committed to delivering simplicity through innovation. We meet this commitment by delivering state-of-the-art enterprise computing, development and processing solutions to both government and commercial clients. Our workforce continually strives to advance y(our) collective intellect through collaborative fortitude, and we are looking for further talent to join that effort! To learn more about our exciting organization, please visit us at www.unissant.com

We are seeking a Senior Program Manager (PM) to join our team and support our client in the Washington DC metro area. The Program Manager must have at least 10 years of Program Management experience involving large Information Technology (IT) program(s), including Agile software development methodologies and related systems supporting federal customers. The ideal candidate will have Department of Homeland Security (DHS) Customs and Border Protection (CBP) or related experience. The ideal candidate will be responsible for all relevant program(s) oversight, resource management, risk management, service delivery, customer relationship management, service operations, and incident management for a large enterprise IT software development, operations and maintenance program environment.

*This position is contingent on contract award

Essential Duties and Responsibilities:

The Senior Program Manager will

• Serve as the primary liaison with the federal customer, leading regular meetings and ad hoc discussions to ensure effective communication and alignment. Act as the single point of contact for resolving contract issues, managing shifting priorities, and collaborating with government leadership to address high-priority tasks promptly and effectively.
• Oversee all project management and administrative functions associated with the contract, personnel, onboarding, subcontracts, maintaining accountability for successful execution and delivery of program objectives.
• Lead a team of senior professionals to deliver exceptional services, ensuring proper resource allocation, team communication, performance management, and reporting. Oversee contractor clearance submissions, PIV card processing, GFE issuance, and management of all required government documentation to meet contract objectives and customer expectations.
• Work with individual Project Managers to manage P&L, budgets and forecast through financial controls as well as establish and implement metrics and key performance indicators to manage various projects and report results to senior management and the customer.
• Collaborate closely with Government Contracting Officer Representatives, other contractors, agile team leaders, and Unissant Project Managers to ensure project oversight and milestone delivery. Communicate and keep Unissant management and client stakeholders aware of project status, budget utilization, issues, risks, and successes. Escalate critical items as needed.
• Proactively identify and advocate for opportunities to enhance program efficiencies and introduce innovative approaches and deliver added value to the customer. Develop and present business cases that clearly articulate and quantify the potential return on investment for expanded program initiatives beyond the current scope.

Work Experience (Required):

• Must be a Program Manager with at least 10 years of experience in large IT service organizations, including managing client relationships and expectations at the management level.
• Experience leading highly effective teams in agile software delivery, application modernization, cloud migration and architectural transition experience
• Must have proven experience with conflict resolution and demonstrate strengths in organizational skills required in selecting, motivating and developing support staff.
• Demonstrate proven track record to successfully manage software development projects, identify operational and process risks, and formulate and implement effective mitigation strategies

Job Skills:

• Knowledge of IT Agile Methodologies (DevOps/DevSecOps)
• Knowledge of Homeland Security Systems preferred
• Enthusiastic, proactive, positive attitude with great listening skills and high integrity
• Ability to teach, grow and coach a team.
• Excellent organizatio