Customer Service Representative

Legal Entity: Woodbridge Alabama L.P.  

Requisition ID: 2848

Woodbridge is a privately-owned company offering innovative material technologies for applications in automotive, commercial, recreational, packaging, healthcare and building products. In addition to manufacturing operations, the company also offers a full array of services including: chemical research and development, product and process engineering, tooling, technical support and accredited laboratory testing. Woodbridge operates more than 46 facilities across 9 countries—employing over 7,500 teammates and serving more than 600 customers worldwide.

 

The Woodbridge Group® a global manufacturer of foam products and just in time assembly & sequencing for diversified products offers innovative urethane and bead foam technologies, to serve the automotive industry and several other business sectors around the globe. Since its inception in 1978, the company has grown to more than 60 facilities throughout North and South America, Europe and Asia Pacific.

The key competitive strength for the Woodbridge Group® continues to revolve around its people and their commitment to improve everything they do. With over 8,000 employees worldwide, The Woodbridge Group® is focused on evolving workplace safety, sustainable environmental stewardship and enduring customer satisfaction, in each of the markets they serve.

Role Purpose:

Customer Quality Representative is to create a working relationship with the customer and represent Woodbridge at the customer location.  As well as communicating customer issues back to the plant

Responsibilities:

• Work within a diverse work force as a change agent practicing preventative methodology.
• Provide initial response to customer quality concerns.
• Serve as a resource and additional leadership on quality and engineering related issues.
• Maintain open lines of communication with the production plant to help resolve any issues.
• Carry out directives from the production plant to the customer on issues.
• Track and improve safety stock, and repair parts
• Customer Visits (as requested by customer &/or scheduled by plant)
• Assist with any additional tasks as assigned by the company

Qualifications:

• High School Diploma
• Manufacturing experience, preferably in the automotive industry
• Experience in production in an industrial environment
• Solid knowledge of Quality in Production
• Process orientation
• Communication skills
• Customer relationship experience

Proficient level of English

Explore your future. Apply today.

Woodbridge is committed to fostering a diverse workplace. We are an Equal Opportunity Employer and consider applicants without regard to race, colour, ancestry, creed, place of origin, sex, sexual orientation, age, marital status, family status, disability, or any other protected status. If you have any accommodation requirements, please let us know, and we will do our best to meet your needs in accordance with applicable local legislation.