Shipping Operations Representative

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Family Traditions:

U-Haul is family. In many cases, that’s not just figurative talk. Generations of the same families often choose to build careers here, realizing that a personal investment in U-Haul means providing for each other. U-Haul was founded in 1945 by the Shoen family in Ridgefield, Washington. After a year of innovations, the company relocated its headquarters to Phoenix, Arizona. U-Haul helps families move from locations in all 50 states and 13 Canadian Provinces and Territories. Today, U-Haul has grown into more than trucks and trailers, we offer a variety of services such as U-Box, self-storage and Moving Help. When a family entrusts U-Haul and its services with their loved ones and possessions amid the stress and adventure of a move, we embrace that awesome responsibility. A caring culture means catering to our millions of annual customers. But it also means supporting our thousands of dedicated Team Members.

Become part of a team:

U-Box Shipping is seeking career-minded, growth-oriented individuals to make a real impact on our daily operations as a Shipping Operations Representative. Under the direction of the Shipping Operations Manager, this position manages the full process of tracking and tracing customer shipments being hauled by our transportation companies. This representative will work with both our field personnel and our transportation companies to ensure our U-Boxes are being transported effectively and efficiently. If you join this quickly growing team you can expect a challenging, fast paced environment and a rewarding position with compensation and benefits to match.

Duties Include:

• Interacting with field personnel via phone and email.

• Interacting with transportation companies via phone and email.

• Requesting and scheduling pickup and delivery appointments for our transportation companies.

• Managing each assigned carrier account’s shipments from pickup to delivery.

• Answering all incoming calls.

• Updating all necessary systems as needed: U-Haul Systems as well as a TMS (Transportation Management System).

Requirements:

• Confident and independent in decision making

• Ability to multi-task and adapt quickly

• Basic computer skills, including Microsoft Word & Excel & Typing

• Must be detail oriented and organized

• Strong analytical and reasoning skills

• Must be able to work in a fast-paced environment

• Must be dedicated, dependable and reliable

Preferred Requirements:

• 1+ years in customer service

• 1+ years in an office setting

PLEASE NOTE: Shift includes a rotating Saturday shift every 8-12 weeks

U-Haul Offers:

• Full Medical coverage 

• Prescription plans 

• Dental & Vision Plans 

• New indoor fitness gym 

• Gym Reimbursement Program 

• Registered Dietitian Program  

• Weight Watchers  

• Onsite medical clinic for you and your family 

• Career stability 

• Opportunities for advancement 

• Valuable on-the-job training 

• Tuition reimbursement program 

• Free online courses for personal and professional development at U-Haul University® 

• Business and travel insurance 

• You Matter Employee Assistance Program 

• Paid holidays, vacation, and sick days  

• Employee Stock Ownership Plan (ESOP) 

• 401(k) Savings Plan 

• Life insurance