Lead Medical Assistant - Full Time - Hepatology Clinic

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job, under general supervision, leads all operational functions related to staff development/training. Assists in the implementation of policies and procedures required for success as well as participate in initiatives to improve processes serving internal and external customers.

*May require travel to local clinics, including St. Bernard, Luling, Slidell, Covington.

*Must be able to maintain confidential information.

*Must be flexible in hours and stay late if needed.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Education 

Required - Completion of a formal training program, Medical Assistant Program

Work Experience

Required - 2 years related experience

Preferred- Experience in an ambulatory care setting
Team Lead or Supervisory experience

Certifications

Required - Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must have computer skills and dexterity required for data entry and retrieval of information
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard
• Working knowledge of medical terminology

Job Duties

• Oversees daily department activities, serves as point person for department in Supervisor’s absence and trains new employees.
• Works closely with department manager and other team members to allocate resources daily among clinic.
• May be expected to monitor and track time and attendance in accordance with clinic policy.
• Leads special projects and audits projects independently with the end goal of ensuring that the internal control environment is not comprised and the awareness of the process control culture is increasingly heightened.
• Interacts with vendors, partners, and internal team members when new initiatives are planned for testing or implementation regarding unit functions.
• Resolves customer concerns and participates in initiatives to improve customer service.
• Perform all of the duties of the Medical Assistant
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Other related duties as required.  The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

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