IT Administrative Support Intern

Description

About the Role:

We are seeking a motivated and detail-oriented IT Administrative Support Intern to join our team. This role is designed for an individual looking to gain hands-on experience in the administrative side of a Managed Service Provider (MSP) while developing the foundational skills necessary to transition into a more technical position.

As an intern, you will play a crucial role in supporting our IT technicians by managing ticket schedules, handling client communications, and assisting with approvals and service coordination. This position offers a structured pathway for growth, with the opportunity to move into a technical role after one year.

Key Responsibilities:

• Answer and manage incoming calls and emails related to IT support requests.
• Assist in scheduling service tickets and coordinating technician availability.
• Organize and track client service requests, ensuring timely responses and resolutions.
• Communicate with clients to confirm approvals for service work.
• Maintain accurate documentation and update internal systems as needed.
• Support the IT team with administrative tasks related to service management and operations.
• Learn and understand the workflow of an MSP from an operational perspective.
• Collaborate with the technical team to streamline processes and improve efficiency.

What You’ll Gain:

• A deep understanding of the administrative operations within an MSP.
• Hands-on experience with IT service management tools and processes.
• Exposure to client interactions and IT support workflows.
• A structured pathway to transition into a more technical IT role after one year.

Ideal Candidate:

• Currently pursuing or recently completed a degree in IT, Business Administration, or a related field.
• Strong organizational and communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Interest in IT and a willingness to learn technical concepts over time.
• A proactive and team-oriented mindset.

If you’re eager to kickstart your career in IT while gaining valuable administrative experience, we’d love to hear from you!

• Let me know if you'd like any modifications!

Requirements

• Minimum of 1 year of previous customer service experience.
• Ability to remain professional and courteous in difficult situations.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.

Expected Outcomes

None

Compensation & Benefits

• $18/H
• Health, Dental, Vision & other additional benefits 
• 401K (With 3% Match) eligible after 90 Days
• Generous PTO

Interview Process

Apply to the position, upload your resume, and answer the questions in the application. 

1. Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview. 
2. Upon reviewing the video interview, we'll email you asking to setup an in-person interview. 
3. After the interview we will email you asking for references. 
4. We will call you letting you know our decision and discuss compensation. 
5. At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!