Customer Service Manager

Company Description

With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries.  Sika has offices in over 100 countries with over 300 manufacturing facilities and more than 33,500 employees worldwide. With annual sales of 11.5+ billion dollars in 2022, our commitment to quality, innovation, and the environment as well as putting our customer’s needs first, encompasses why Sika is the global leader in our industries. 

Job Description

Lead a team of Customer Service Representatives. 

Manage weekly payroll timecards for hourly employees and staffing for the department.

Act as a constant resource to help solve problems and give employees the tools needed to do their jobs. Motivate and develop others to a higher level of performance. 

Monitor and review daily sales to make sure profit margins are maintained.

Communicate with outside sales teams on specific projects, product needs and inventory.

Maintain price sheets, price increases and communicate that information to customers.

Assist outside/insides sales on pricing for large project and special job pricing. Some travel needed to meet with sales team or distributors to maintain a strong relationship.

Develop knowledge and overall understanding of production and shipping operations to better service our customers.

Qualifications

SAP experience preferred.

Bachelor’s degree in business preferred.

5+ years managing a team of 5 or more employees. 

7-10 years’ experience of sales environment.

Additional Information

Competitive Benefits: Health Insurance, 401k with company match, year-end profit-sharing bonus, paid time off, and paid holidays.
Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day. 
Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career. 
Community Involvement:  Sika Corporation takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back. 
Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability. 

All your information will be kept confidential according to EEO guidelines.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.