Program Manager (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting to the Director of Technical Implementations, AuthAI, the Program Manager provides executive level program leadership for complex government related programs. In doing so, the program manager works with all levels of management, alliance, sales, and account management to collect contract information to set the overall strategy and objectives for a group of projects or initiatives. In addition, the Program Manager is responsible for leading client-based initiatives and managing cross-functional teams for delivery on client implementations. This role will be the face of Availity to our clients and will need a high degree of client relationship management skills.

The Program Manager may assist with the analysis of project, program, and operational data to align the outcome of projects with Availity strategic, product and business goals. The Program Manager determines the optimal mix of resources and sequencing of projects within their program to best achieve the company's overall goals while managing costs and client expectations. The Program Manager must have excellent communication and presentation skills and the ability to relate to customers at the project and executive level.

Sponsorship, in any form, is not available for this position.

Why you want to work on this team:

• Work for a team that has high visibility across the organization

• Handle Availity’s premiere clients that receive “white glove” service

• Play an integral part of the revenue stream as new customers are implemented

• Working on an innovative, AI-enabled Prior Authorization solution that is new to Availity’s suite of products

To be qualified for this position you:

• Have experience managing multiple, complex implementations and strategic initiatives

• Have strong experience within the healthcare technology space.

• Possess strong written and oral communication skills

• Have experience working directly with multiple levels of customers (Project Managers to C-Level Executives), this is a client facing position

• Have proven track record in managing/influencing cross functional teams (technology and business) within Availity as well as Availity’s clients

• Have demonstrated political awareness and ability to diplomatically handle sensitive situations with internal and external customers and ability to cultivate effective, productive customer relationships and partnerships

• Have demonstrated balance of business, operational, and technical experience in customer delivery

• Have technical acumen, specific to payer processes. Having large payer (health plan) experience is required to be considered for this role.

You will set yourself apart with:

• Industry standard data integrations and transmissions: EDI X12, FHIR APIs, DaVinci FHIR APIs, and REST/SOAP APIs

• Experience managing multi-million dollar payer implementations

• An in-depth understanding of the prior authorization end to end process from providers to payers

• Demonstration of company culture influencing you personally and professionally

You will be:

• Leading  internal and external teams on the day-to-day oversight of project deliverables, working business and technical requirements along with a tec