Homeowner Claims Specialist (Desk) - Meemic

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Job Type:

Full time

 

Exempt/Non Exempt:

 

Salary

Job Description:

 

Homeowner Claims Specialist (Desk) – Meemic

What you will do: (Primary Duties & Responsibilities)

The Auto Club Group is seeking prospective Claims Specialist who can work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.

In this position, you will have the opportunity to:

• Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system

• Complete complex coverage analysis

• Ensure all possible policyholder benefits are identified

• Create additional sub-claims if needed

• Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim

• Evaluate the financial value of the loss

• Approve payments for the appropriate parties accordingly

• Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit)

• Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system

• Utilize strong negotiating skills

Claim Specialists assigned to Homeowner/CAT claim unit handle claims valued over $25,000 (for the inside desk role) and over $100,000 (for field role). Investigate claims requiring in-depth coverage analysis. When handling claims in the field, must prepare damage estimates using claims software. Review estimates for accuracy. May monitor contractor repair status. May assist Claim Manager with file reviews and training.

Work Environment

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

With our powerful brand and the mentoring, we offer, you will find your position as a Claims Specialist can lead to a rewarding career at our growing organization.

How you will benefit:

Claims Specialist will earn a competitive salary of $63,800 to $85,000 annually with annual bonus potential based on performance.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

• 401K Match

• Medical

• Dental

• Vision

• PTO

• Paid Holidays

• Tuition Reimbursement

We’re looking for candidates who: (Required/Preferred Qualifications)

Required Qualifications (these are the minimum requirements to qualify)

Education:

• Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience

• In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states

• Must have a valid State Driver's License

Experience:

Three years of experience or equivalent training in the following:

• Negotiation of claim settlements

• Securing and evaluating evidence

• Preparing manual and electronic estimates

• Subrogation claims

• Resolving coverage questions

• Taking statements

• Establishing clear evaluation and resolution plans for claims

Knowledge and Skills:

• Advanced knowledge of:

• Essential Insurance Act (Michigan)

• Fair T