Project Portfolio Demand Coordinator - Remote

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Job Title

Project Portfolio Demand Coordinator - Remote

Requisition Number

R7154 Project Portfolio Demand Coordinator - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers, Nebraska - Home Teleworkers {+ 19 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Project Portfolio Demand Coordinator! Join us and support CSAA IG in achieving our goals. 

Your Role:

This role is a critical member of the portfolio management office, acting as the primary point of contact for all incoming requests to our portfolio management office. Working with a variety of individuals from across the organization, this role will support stakeholders in submitting accurate requests, support the intake review process, and maintain an accurate backlog.

Your work:

• Facilitate the demand intake process by capturing, assessing, and prioritizing demand requests
• Acts as the primary point of contact for all incoming requests from across the organization into our portfolio management office.
• Support stakeholders in refining and clarifying demand requests to enhance decision-making
• Work with the business workstreams to ensure demand requests have a clear business value proposition and align with CSAA strategy and budgetary constraints
• Assist in portfolio governance risk assessments to ensure the right risks have been evaluated for the right complexity of requests
• Support intake review meetings, preparing reports and dashboards for leadership
• Maintain and coordinate the backlog of the demand pipeline.
• Provide regular updates to leadership and business units on demand and portfolio status
• Coordinate efforts across the workstreams to align schedules and fulfillment of business demands
• Support requests through applicable governing bodies as appropriate
• Identify areas for process automation and efficiency improvements in demand

Required Experience, Education and Skills 

• Typically requires 4 years related professional experience; 4 year college degree or combination of education and work experience.
• Excellent critical thinking and problem solving skills
• Strong written and oral communication
• Understanding of intake and project lifecycle processes
• Able to work well with stakeholders at all levels, up to executives
• Ability to work and collaborate across diverse teams
• Exposure to working with portfolio management tools (e.g., ServiceNow, Jira, Smartsheets)
• Ability to support change and impart value within an organization
• Able to anticipate business needs, assess risks, and prioritize demands effectively
• You have excellent critical thinking, problem solving, communication, and stakeholder management skills

What would make us excited about you?