Manager of Clinical Network Operations

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role: 

The Manager, Clinical Network Operations will provide administrative and clinical operations leadership, and will support the clinical vision and direction of Octave.  This includes building and leading our contracted network of clinicians, developing and refining operational workflows to ensure the successful scaling of our contracted clinician team, working cross-functionally with the Product, Operations and Clinical teams to identify gaps in workflows and design process improvements.  

This role demands a highly analytical and systematic thinker capable of transforming broad, complex problems into structured, actionable plans. The Manager, Clinical Operations will be responsible for overseeing contractor onboarding, training, and operations, as well as driving performance improvement and ensuring quality assurance. Additionally, the manager will focus on enhancing workflow efficiency and fostering a clinic culture that prioritizes responsive, high-quality patient care.

Management Responsibilities Include: 

• Ensures a safe, secure, and compliant work environment.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Build and manage a high-performing team, including hiring, training, and development.
• Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success.
• Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues. 
• Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans.

Duties/Responsibilities: 

• Network Management: Direct and oversee a network of contracted clinicians, ensuring they are aligned with our quality care model and consistently deliver high-standard clinical services.
• Best Practices Development: Develop and implement best practices, particularly within our Centers of Excellence, collaborating with cross-functional teams to ensure effective integration and ongoing maintenance.
• Cross-Department Collaboration: Represent the Clinical Leadership team, providing clinical insights to collaborate with departments across the organization to design process improvements, update workflows, and launch new clinical services—all in support of expanding access to high-quality mental healthcare.
• Platform Configuration & Management: Partner with Clinical Leadership, Product, and Data teams to configure and manage platforms that support both clinical and client-facing workflows, including data collection and reporting functions.
• Demand Forecasting & Onboarding Evaluation: Collaborate with the Marketing team to forecast demand and assess the efficacy of client onboarding processes, ensuring alignment with service capacity and client satisfaction.
• Program & Workflow Management: Build, implement, and maintain programs and workflows to support various operational needs, including contractor onboarding/offboarding, training and resource site management, collaboration with revenue teams on timely and accurate payment processing and ROI, and providing legal and subpoena support.
• Client Caseload Management: Maintain and manage a small caseload of 5-10 clients, ensuring that each receives personalized care and attention. 

Required Skills:

• Strong program management skills and a demonstrated ability to work successfully on cross-functional teams
• Exceptional communication and organizational skills
• Passion for mental health and changing the healthcare landscape
• Ability to proactively identity clinical issues before they happen and create resolutions
• Understand how to operationalize new requests without creating a series of “one-off” solutions
• Knowledge of current and emerging best practices in the technology and mental healthcare space
• Broad knowledge of patient population served and the requirements for the delivery of services

Preferred Qualifications:

• 3+ years in a combination of opera