Area Operations Manager (Remote - Ohio)

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Area Operations Manager position is responsible for overseeing operations in an assigned geographic area comprising multiple Center locations and/or field program delivery sites. The position is also responsible for managing the delivery of programs and services within an assigned geographic area. It interfaces with external parties to increase program, event and activity awareness, engages in development activities, and manages Area Operations Specialists and other staff and volunteers who execute and support programs, events and activities within an assigned geographic area.

Principal Duties and Responsibilities (*Essential Duties)

• Manage operational procedures for one or more Centers, ensuring a cost-effective, safe, welcoming, clean and well-maintained facilities. Ensure that procedures comply with USO’s policies.*
• Manage the delivery of, and assist in evaluating, area-wide programs, services, activities and events. Conduct periodic review of USO programs and services needs within assigned area. Research and recommend new programs and services based on results. Oversee the implementation of suggested and/or required changes.*
• Coordinate with Area and Center leadership to ensure appropriate and adequate volume of volunteers and supplies are available for all programs, events, and activities.*
• Help to develop area-wide fundraising and public awareness plans that result in sustainable growth of sponsorships and that meet other fundraising objectives. Manage the planning process and lead the execution of special fundraising and development events in assigned area.*
• Under the direction of higher level staff, develop, improve and maintain working relationships with U.S. Military, local business, and community leadership to support procurement and the growth of financial, and other in-kind resources, necessary for area operations.*
• Design and execute multi-channel promotions and campaigns to enhance the awareness of USO programs, events and activities. Coordinate with local media outlets to ensure appropriate coverage of programs, events and activities. May manage center website and social media content, remaining compliant with USO-wide standards.*
• Monitor and manage the financial activities for assigned geographic region, including executing the operating budget and assisting in its creation, recording sales and other income, banking transactions, procuring, and growing financial/ in-kind resources.*
• Prepare, review, and present a variety of reports including financial, operations, and statistical reports. Maintain accurate accounting of furniture, fixtures, and equipment and ensure proper maintenance.*
• Lead, manage and mentor Area operations staff. Recruit, supervise, train and develop, and recognize staff and volunteers.
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for other leaders or other positions, as directed by senior leaders.

Job Specifications

• Bachelor’s Degree preferred.
• 5+ years work experience in a programs, events, marketing, business operations or related role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
• Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
• Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exe